Member Specialist

Saltbox is on a mission to simplify the hardest parts of running an eCommerce business. Our purpose-built spaces serve as modern headquarters for small to medium-sized businesses in industries like Fashion & Apparel, Health & Beauty, Electronics, and Household Goods. We offer a powerful combination of flexible warehouse suites, offices, and on-site logistics support that empower entrepreneurs to scale with confidence

 As a Member Specialist, you'll wear many hats—from fulfillment and shipping to member hospitality and building upkeep. This isn’t a traditional warehouse job. It's a fast-paced, physical, and member-facing role where you’ll help real small business owners thrive every day.

Whether you're unloading a container, jumping into a kitting project, or answering a service request, you'll be a vital part of our Elastic Workforce (e-Force), supporting logistics needs and operational excellence in your market.

• Receive, unload, and organize inventory and delivery items.
• Pick, pack, and ship orders accurately and efficiently.
• Assist with inventory audits, returns processing, and kitting.
• Track inbound/outbound shipments and escalate issues as needed.

• Open and close the building following operational checklists.
• Maintain cleanliness and readiness across warehouse, kitchen, and shared spaces.
• Monitor the delivery dock and ensure smooth handoffs with drivers.
• Perform daily walkthroughs to identify and resolve facility issues.

• Offer hands-on support with logistics tasks and suite upkeep.
• Engage with Members on the floor—answering questions and providing help.
• Triage member service requests and escalate when needed.
• Be an on-site ambassador for the Saltbox brand and experience.

You’re energized by variety, motivated to work hard, and love connecting with people. You’ll succeed in this role if you’re as comfortable lifting a box as you are greeting a member.

• Friendly, communicative, and approachable.
• Self-motivated and takes initiative.
• Detail-oriented with strong follow-through.
• Calm under pressure and ready to problem-solve.
• Team player who communicates clearly and kindly.
• Adaptable and quick to switch between tasks.

• Ability to lift up to 50 lbs (reasonable accommodations provided).
• Comfortable using tools like Slack, Gmail, and MacBooks.
• Physical stamina to bend, climb, and move inventory.
• Prior experience in logistics, fulfillment, or customer-facing roles is a plus.
• Strong written and verbal communication skills.