Healthcare Engagement Specialist, Remote

United States·Seattle,Jersey City,San Antonio+1 moreRemoteFull Timemid

OtherEngagement Specialist

2 views0 saves0 applied

Apply Now

Quick Summary

Overview

Salvo Health is looking for an experienced Engagement Specialist to conduct outreach and enroll patients in Salvo Health care - helping them get set up with ongoing support and guidance around their GI conditions.

Technical Tools

OtherEngagement Specialist

Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a “whole patient” care team and have seven day a week access to app-based care, using Remote Patient Monitoring (“RPM”) to bill under the patient’s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient’s existing local doctor.

Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.

Salvo Health is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.

*Must be based in the USA

Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo’s program and tech-enabled services

Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo’s wraparound GI care service

Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections

Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities.

Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails

Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)

Role is M-F with 8 hour shifts

Must be based in the USA

3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results

Healthcare and/or functional medicine experience preferred

Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly

Ability to sit at workstation for a long duration using a computer and headset to interact with patients

Excellent interpersonal, verbal, and written communication skills

Experience and comfort handling confidential data

Experience and ability to thrive in a fast-paced, high-growth environment

Goal-oriented with a focus on achieving sales objectives