Community Manager (Freelancer)

SAMY is the global powerhouse leading the evolution of brand communication. We help brands matter in a social-first world through research, creativity, technology, and integrated influencer marketing to deliver impactful, data-driven solutions and drive growth for brands. With over 1.000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.

The Community Manager is responsible for building, engaging, and growing the brand’s online (and sometimes offline) community. At a mid level, the role goes beyond posting and moderating—it includes shaping community strategy, analyzing performance, and acting as the voice between the company and its audience.

Key Responsibilities

• Manage daily interactions across social media platforms, forums, and communities

• Respond to comments, messages, and mentions in a timely, brand-aligned tone

• Moderate discussions to ensure a safe and positive environment

• Handle escalations, complaints, and sensitive situations professionally

• Collaborate with marketing/content teams to plan and execute campaigns

• Create and schedule community-focused content (posts, polls, discussions)

• Adapt messaging based on platform and audience behavior

• Identify opportunities to grow and activate the community

• Build relationships with key members, advocates, and influencers

• Launch initiatives like challenges, events, or ambassador programs

• Track KPIs (engagement rate, growth, sentiment, retention)

• Analyze community feedback and trends

• Provide actionable insights to improve content and strategy

• Contribute to community guidelines and tone of voice

• Suggest improvements based on data and user feedback

• Align community efforts with broader marketing and brand goals

• Work with customer support, product, and marketing teams

• Share user feedback to inform product improvements

• Support launches, announcements, and crisis communication