Quality Control Analyst

About SANS

Founded in 1989, SANS Institute (SANS) began as a cooperative research and education organization. Over the next 25 years, it grew to become the most trusted and widely recognized provider of information security training and certification in the world. Today, SANS has served more than 300,000 cybersecurity professionals around the world, with more than 60,000 earning Global Information Assurance Certification (GIAC) security certifications—the leading certification that provides assurance to employers that their people and prospective hires can do the job. 

At the heart of SANS is a community of practitioners, from auditors and network administrators to CISOs, who share their lessons learned and collaborate on solutions to the challenges they face. These experts, working across corporations, government agencies, and universities, come together to support and strengthen the global information security community.

Why SANS?

At SANS, our culture is defined by three pillars: Mission, Brand, and People.

• Our Mission is to hire people who understand the importance fighting against cybersecurity threats.
• Our Brand reflects a commitment to delivering the highest quality training. 
• Our People are grounded in a culture of fairness, honesty, customer focus, and a pragmatic approach.

What You’ll Achieve at SANS

We are seeking a Quality Control Analyst to join our Courseware Operations team. This role is responsible for a critical part of the quality system by analyzing defects identified during the production fix/break cycle. This position works closely daily with the team members who make the fixes on our products to ensure our high-quality standards are met.

As a Quality Control Analyst, you will:

• Triage and analyze incoming defects identified by Quality Control testers to determine remediation action during production
• Work closely with Quality Management team to provide daily status updates on issues and keep team informed on potential delays or roadblocks
• Audit video and audio segments to determine where edits can be made in course content and communicate this to Course Developers
• Review animation inserts to determine if the content flows correctly where insertion is requested and communicate with asset capture to resolve issues
• Verify defect fixes to make sure they are done to specified requirements
• Triage and verify package change content
• Escalate content issues to management as needed when other SANS teams need to perform fixes
• Collaborate with internal teams to provide feedback about defects and opportunities to prevent them in future projects
• Assist with data collection for training and improving Quality Tester performance
• Track and update daily production task dashboards
  
• Serve as backup for the Quality Supervisor by coordinating and executing course release activities when required
• Perform other related duties as assigned.

What We’re Looking For

Every SANS employee brings something unique. For this role, we’re looking for candidates with:

• Bachelor’s degree or equivalent work experience
• Strong attention to detail
• Ability to work efficiently on multiple projects simultaneously
• Ability to communicate with remote team members clearly and precisely
  
• Unrestricted authorization to work in the USA; visa sponsorship is not available.

Preferred qualifications include:

• Minimum 1 year experience working in a Quality role or related field
• Familiarity with Microsoft office products and Smartsheet
• Familiarity with ServiceNow a plus
• Experience working with issue management software a plus (JIRA, Redmine, etc.)
  

Benefits and Perks of Working at SANS

We’re committed to fair and equitable compensation. The expected salary range for this position is $41,000-$46,000, depending on geographic location, skills, and experience. At SANS, pay equity and transparency are priorities.

We offer a comprehensive benefits package that supports your total well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Financial Benefits: Competitive base salary, bonus opportunities, and a 401(k) plan with company match.

• Health & Wellness: Robust medical, dental, and vision plans; company-provided short term disability; optional long-term disability, supplemental life and AD&D insurance for employees and dependents; voluntary benefits including accident insurance and identity theft protection; fitness and wellness programs; and a company paid employee assistance program (EAP).
• Time Off & Flexibility: Generous paid time off, including volunteer time.
• Learning & Development: Access to professional development and SANS training opportunities.

Flexibility and Balance at SANS

We support our colleagues with the tools and flexibility they need to thrive, both professionally and personally. As a primarily remote work environment, we are committed to maintaining strong connections, collaboration, and a vibrant culture across virtual teams. While most roles operate remotely, some positions may require occasional in-person presence depending on role-specific or business needs.

SANS is an Equal Employment Opportunity Employer

SANS is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federal, state, or local protected class.

If, because of a medical condition or disability, you require a reasonable accommodation during the application process, or to perform the essential functions of a position, please contact SANS Human Resources.

US Job Seekers: Click here to view the “Know Your Rights” poster.

SANS complies with all applicable state and local laws regarding the consideration of applicants with arrest or conviction records. For positions governed by federal and/or state banking regulations, SANS will adhere to relevant requirements when evaluating candidates with criminal histories.

Employment eligibility in the United States is required. SANS does not provide visa sponsorship for this position.