Saviynt2mo ago

Associate Principal Business Systems Architect

BengaluruFull-Timelead

OtherSystems Architect

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Quick Summary

Overview

Technical Tools

salesforcesnowflaketableaucustomer-successforecastingsaasstakeholder-managementsystem-design

Saviynt provides a unified identity platform that secures human, machine, and AI identities across the enterprise. Organizations use Saviynt to see every identity in one place, understand what it can access, and control how it behaves across applications, data, and cloud environments. Designed for scale and built for the AI era, Saviynt helps global enterprises run faster and safer as identity becomes the foundation of security and governance. Saviynt serves many of the world’s largest brands, Fortune 500 companies, and public sector institutions.

As Saviynt enters its next phase of growth, we are seeking a strategic and execution-oriented Principal Business Systems Architect to lead the design, architecture, and optimization of our Customer Success systems ecosystem.

This role operates at the center of the Customer Office, Enterprise Systems, Data, and Organizational Change. You will lead the architecture and evolution of Gainsight and related GTM platforms, building scalable processes, strong data foundations, intelligent automation, and measurable business impact. This position reports to the Director of Business Systems Operations.

You will act as both system architect and program leader — translating business strategy into technical solutions while driving enterprise-grade deployments, adoption, and governance across global teams.

Own the CS Systems Stack

Lead architecture and roadmap for Gainsight and its integrations (CRM, BI, support tools).

Design scalable lifecycle workflows (onboarding → adoption → renewal → expansion).

Ensure clean data, strong governance, and reliable reporting.

Build Automation That Drives Retention

Configure and optimize Gainsight (rules engine, scorecards, CTAs, dashboards).

Create health models that actually predict churn.

Build automation that reduces manual CSM work.

Deliver self-serve analytics for CS and GTM teams.

Drive Systems Innovation

Evaluate and implement emerging tools (including AI-driven solutions) to enhance customer engagement, productivity, and decision-making.

Identify opportunities to embed AI into workflows (risk detection, forecasting, summarization, task automation).

Continuously assess the CS tech stack and recommend improvements to increase efficiency and scale.

Partner with IT and Operations Analytics teams to pilot and operationalize new technologies.

Translate Strategy into Systems

Partner with CS leadership to define processes and KPIs.

Turn business requirements into scalable system design.

Lead rollouts of new tools and process changes.

Drive adoption across global teams.

Raise the BarContinuously improve systems, workflows, and reporting.

Establish best practices and documentation that scale with growth.

Stay ahead of industry trends in Customer Success technology and AI.

7+ years in Business Systems, CS Ops, or RevOps in a SaaS environment.

Deep hands-on Gainsight experience (architecture, automation, reporting).

Strong understanding of retention metrics (NRR, GRR, churn, adoption).

Experience integrating Gainsight with CRM (Salesforce preferred) and other tools (snowflake, Tableau, BI, Staircase, Matik etc)Ability to operate independently in a fast-moving environment.

Strong problem-solving and stakeholder management skills.

Location & Eligibility

Where is the job

Bengaluru

Hybrid — some on-site time required

Who can apply

Same as job location

Listed under

Worldwide

Listing Details

Posted: February 27, 2026
First seen: March 26, 2026
Last seen: May 14, 2026

Posting Health

Days active: 49
Repost count: 0
Trust Level: 33%
Scored at: May 14, 2026

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Saviynt

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Saviynt is a leading provider of cloud-native identity and governance platform solutions, empowering enterprises to secure their digital transformation, safeguard critical assets, and meet regulatory compliance.

Employees

3k+

Founded

2010

Domain

Jobs

External application · ~5 min on Saviynt's site

Please let Saviynt know you found this job on Jobera.