Saviynt3mo ago

Technical Support Engineer

United KingdomRemoteFull-Timemid

Technical Support EngineerCustomer SuccessTechnical SupportCustomer

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Quick Summary

Overview

Technical Tools

javajavascriptpythonsqldocumentationlinux

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

Due to the nature of the UK Government projects this role supports, this position is classified as a Reserved Post. In accordance with the Civil Service Nationality Rules, paragraph 1 of Schedule 23 and paragraph 5 of Schedule 22 of the Equality Act 2010, we can only accept applications from persons with UK residency (at least five years).

Successful candidates must undergo National Security Vetting (NSV). This role requires Security Check SC level clearance as a minimum. Any offer of employment is strictly conditional upon the candidate successfully obtaining and maintaining this clearance.

To meet the vetting criteria, you will be required to have been resident in the UK for a minimum of 5 years immediately prior to your application. Failure to obtain clearance or a lapse in residency history may result in the withdrawal of the employment offer, and you will not be entitled to any compensation from Saviynt as a result.

In line with the Immigration, Asylum and Nationality Act 2006, all shortlisted candidates will be required to provide original documentation verifying their Right to Work in the UK and their British Citizenship during the initial interview stage. We conduct thorough Baseline Personnel Security Standard (BPSS) checks as a precursor to all higher-level clearances.

Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions

Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA)

Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs)

Identify, debug, and troubleshoot break-fix issues through to full resolution

Respond to and resolve issues within agreed service-level agreements (SLAs)

Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings

Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency

Strong domain expertise in Identity and Access Management (IAM)

Hands-on experience configuring and deploying one or more IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM

Experience invoking REST/SOAP web services using tools like Postman

Database experience, including SQL and database operations

Strong hands-on scripting experience (e.g., Shell, JavaScript, Python, Groovy)

Working knowledge of operating systems such as Linux, Unix, and Windows

Prior experience with integrations, and provisioning workflows across enterprise target system

Experience working with global customers and a strong customer-first mindset

Excellent written and verbal communication skills

Keywords: Cloud, Java, Scripting, Linux, SQL

Minimum 2 years of experience implementing or supporting IAM / IGA or related solutions

If required for this role, you will:

- Complete security & privacy literacy and awareness training during onboarding and annually thereafter

- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Location & Eligibility

Where is the job

United Kingdom

Remote within one country

Who can apply

Listed under

United Kingdom

Listing Details

Posted: February 7, 2026
First seen: March 26, 2026
Last seen: May 23, 2026

Posting Health

Days active: 58
Repost count: 0
Trust Level: 39%
Scored at: May 23, 2026

Signal breakdown

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Saviynt

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Saviynt is a leading provider of cloud-native identity and governance platform solutions, empowering enterprises to secure their digital transformation, safeguard critical assets, and meet regulatory compliance.

Employees

3k+

Founded

2010

Domain

Jobs

External application · ~5 min on Saviynt's site

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