Cafe Technology Support Specialist | Internship

Every fall, Saxbys opens new cafes across the country and welcomes existing cafes back for the busy fall semester — and behind every smooth launch and reopening is a team making sure the tech just works. We're looking for a Cafe Technology Support Specialist to be the first line of defense for POS, hardware, and connectivity issues across our cafes during our peak opening season.

This role is built for someone early in their tech career — ideally a recent grad or current student, and especially a current or former Saxbys team member who already knows our culture and how our cafes run. If you're detail-oriented, calm under pressure, and want real hands-on IT experience (not just ticket-watching), this is for you.

• Triage the helpdesk. Log, categorize, and prioritize incoming support requests, routing or escalating anything beyond Level 1 scope.
• Solve problems, fast. Troubleshoot common POS, hardware, software, and connectivity issues via phone, email, or remote support — you're the first responder when a cafe team member hits a snag.
• Coordinate with vendors. Track tickets through to resolution and keep the POS Programmer & Cafe Support Analyst looped in on anything that escalates.
• Support cafe openings. Help with on-site or remote go-live support as new cafes launch throughout the season.
• Build the knowledge base. Document common issues and resolutions so the next person (and the whole team) benefits from what you learn.

• Operations teams at cafes, keeping day-to-day tech running smoothly
• Training teams, answering POS and tech questions as new team members onboard
• The POS Programmer & Cafe Support Analyst, our core IT resource — you'll free them up to focus on new cafe setups and complex programming by owning Level 1 volume

• Tickets logged, prioritized, and resolved (or escalated) within agreed timeframes — first response within the hour, resolution within the day
• A noticeably lighter ticket load for the POS Analyst during opening season
• New cafe openings that go live without POS-related delays
• A clean, documented knowledge base handed off at the end of the contract

Technical problem solving · Detail orientation · Clear communication · Responsiveness and follow-through · Adaptability in a fast-paced environment

• Recent graduate or current student in IT, computer science, information systems, or a related field
• A foundational understanding of computer hardware, software troubleshooting, and networking
• Prior experience as a Saxbys team member is a strong plus — you already speak our language
• Familiarity with POS systems is a bonus (Toast experience preferred, not required)
• Comfort with Microsoft Office or Google Workspace
• The ability to work independently and flex your schedule around cafe opening events

We believe in creating opportunity through experiential learning — and that goes for our HQ roles too. This is a chance to build real IT support experience, work cross-functionally with Operations, Training, and Technology, and see your work show up in every new cafe that opens this fall.