Customer Service Associate II

Reporting to the Customer Care Supervisor, the Customer Care Associate will be responsible for offering world-class customer service to all customers while handling a broader range of customer inquiries and support tasks. This role requires someone who is motivated, experienced, and dynamic.  The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results.  The Customer Service Associate II should remain calm under pressure while managing more involved customer situations, demonstrates strong attention to detail, and maintain excellent follow-up and ownership through resolution.

JOB DUTIES:

• Manage and respond to customer inquiries through email and international support channels, ensuring clear and professional written communication.

• Process and support international orders, including customs documentation and commercial invoice preparation.

• Work with internal departments to resolve customer concerns and ensure timely resolution.

• Operate with a strong working knowledge of standard operating procedures and company policies, completing tasks with minimal supervision.

• Support ad hoc projects and departmental initiatives as assigned.

• Maintain clear and professional communication with customers and internal teams regarding case status and next steps.

YOU MUST HAVE:

• High School diploma or equivalent
• Strong verbal and written communication skills
• 1-2 Years Customer Service
• Experience using Microsoft Office Products
• P21 or SAP Experience
• Salesforce Experience

WE VALUE:

• An ability to learn quickly
• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service