Customer & Supplier Master Data Analyst

We are currently looking for a Customer & Supplier Master Data Analyst to join the EMEA Data team at our EMEA Head Office in Chadderton, Oldham on a Hybrid working pattern. The individual in this role will be responsible for maintaining the master data in the ADI SAP Customer & Supplier database.

JOB DUTIES:

• Drives data governance within SAP and administrate any changes

• Timely set up and maintenance of Customer/Supplier Accounts to ensure continuity of business processes.

• Together with Finance, maintains customer/supplier banking information, ensures data is accurate and correct.

• Maintains payment terms, currency, incoterms in customer/supplier accounts

• Updates and owns Cost factor changes, driven by factors such as FX, duties, or incoterms.

• Understands how cost factors drive profit.

• Reviews Duty rates upon receipt from trade compliance

• Evaluating credit risk and identify high risk accounts to the Credit & Collections team and take appropriate action

• Supplying responsive, process effective. services to internal and external customers

• Working closely with the Credit & Collection Teams, Sales and other business users as required

• Conducting business in a manner that promotes both internal and external customer satisfaction

• Setting up new Customers in SAP in accordance with internal processes following sufficient credit risk evaluation including credit agencies and trade compliance processes

• Monthly review the credit portfolio data provided by our Credit Agency and propose adjustments to safeguard high risks. 80/20 annual evaluation.

• Amend and update Customer data upon request by the Credit or Sales team

• Manage Customer Credit Holds where applicable

• Continually work to improve Reporting and Customer service levels

• Build relationship with relevant business partners to ensure smooth cooperation between C2C and the business

• Ensure strict records are kept in ERP to required audit standard

• Act as an ambassador for the team and be a subject matter expert in master data.

• Live and breathe the team's data standard policy.

YOU MUST HAVE:

• Data entry, admin or customer service experience
• Fluency in English 
• Good IT skills in MS Excel, Access
• Effective multi-tasking skills and attention to detail 
• Strong interpersonal and organisational skills
• Experience working with SAP

WE VALUE:

• Financial acumen
• B2B or B2C Distribution Preferred (OEM ok)
• Excellent interpersonal skills – you will need to build relationships with all business functions
• Working collaboratively
• Effective verbal and written communication skills
• Strong internal and external customer service
• Must be a team player with intercultural skills
• Demonstrate creative thinking to resolve problems and develop succinct and concise reports
• Energetic, open-minded, and enthusiastic to contribute to improvement of company goals and employee advancement

WHAT IS IN IT FOR YOU:

• Hybrid model working with 3 days in the office and 2 days from home. 
• Ability to develop your career with a global company
• Opportunity to work for a global business
• Excellent career development opportunities
• Competitive salary

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