Lead Technical Program Manager, Trust & Safety

San Franciscosenior

Data ScienceOperationsProject & Program Management

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Quick Summary

Overview

About the Role Scale is at the frontier of GenAI and human-AI collaboration. The Gen AI Ops Trust and Safety team is focused on safeguarding human authenticity and genuineness in AI training.

Technical Tools

Data ScienceOperationsProject & Program Management

About the Role

~1 min read

Analyze large, messy behavioral events to identify ambiguous and constantly evolving fraud patterns across the contributor lifecycle.
Translate your analytical findings into actionable detection logic. You will redesign rules, optimize thresholds, and decision flows to catch bad actors while minimizing friction for high-quality contributors.
Establish robust KPIs, build tracking dashboards, and define offline evaluation frameworks (e.g., false positive monitoring, precision/recall analysis) to continuously measure the health of our risk strategy.
Act as the connective tissue between data, operations, and engineering. You will use your analytical findings to implement technical execution, taking new detection capabilities from data prototype to production deployment.
Leverage AI-assisted IDEs daily to rapidly write complex SQL queries, automate data pulls, and streamline your analytical workflows.
Connect signals, data, and operations to see the full picture. Provide clear, direct communication regarding fraud trends and strategy shifts to both technical and non-technical partners.

5-8 years of experience in risk strategy and fraud analytics. You have a battle-tested track record of reverse-engineering adversarial patterns, dismantling complex fraud vectors, and driving highly analytical Trust & Safety or TPM programs.
Expert proficiency in SQL skills. You must be highly comfortable extracting insights from large datasets in noisy, adversarial environments.
An execution-driven mindset focused on delivering measurable results, not just theoretical analysis. You are comfortable working in ambiguity and taking ownership from data problems to operational solutions.
Strong proficiency with AI coding assistants to accelerate data exploration and query writing.
Deep understanding of how to balance aggressive fraud detection with marketplace growth. You make decisions based on what's right for the business, not what's convenient.

Nice to Have

~1 min read

Solid Python skills (e.g., Pandas, NumPy) for advanced data manipulation and scripting
Experience working in marketplace or gig-economy platforms is a plus

What We Offer

~2 min read

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

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