Support Staff- Harbor East

POSITION: Support Staff

DEPARTMENT: Retail Operations 

LOCATION: Kneads Bakeshop 

REPORTS TO: Floor Manager

Salary: $17-$18

From humble beginnings, one small bakery in Baltimore has grown to become a staple in our community. Kneads combines H&S’s history with the new age of artisan craft, creating a one-of-a-kind brand and experience, giving a modern face to H&S Bakery. We want people to see it, touch it, and taste it, to have a full sensory experience. As soon as you walk through the doors, we’re dedicated to you and your “Kneads,” whether that’s a coffee to go, or meeting with colleagues, we are here to provide a space of comfort, a space that can unleash your creativity, and a space where Baltimore becomes a family.

The Support Staff plays an essential role in creating an exceptional guest experience by making sure food, beverages, and bakery items are delivered accurately and efficiently. This position supports both the front-of-house and kitchen teams by maintaining cleanliness, stocking supplies, assisting with guest needs, and ensuring seamless communication between the bakery, kitchen, and service staff.

Role & Responsibilities

• Deliver food, beverages, and bakery items promptly and accurately to guests.

• Make sure orders are complete and presented according to company standards.

• Communicate professionally with guests and team members.

• Restock service stations with utensils, napkins, condiments, to-go containers, and other necessary supplies.

• Maintain cleanliness and organization of dining areas, beverage stations, and service areas.

• Remove used dishes and assist with bussing tables as needed.

• Refill water stations and assist with beverage service when appropriate.

• Support opening, shift, and closing responsibilities.

• Handle food carefully and follow all food safety and sanitation standards.

• Verify orders before delivering them to guests.

• Follow all health, safety, and sanitation guidelines.

• Work collaboratively with kitchen, bakery production, baristas, and service staff.

• Assist in other areas of the bakery as business demands require.

• Contribute to a positive and respectful work environment.

• Previous restaurant, café, bakery, or hospitality experience preferred but not required.

• Excellent communication and customer service skills.

• Ability to multitask in a fast-paced environment.

• Strong attention to detail.

• Positive attitude with a willingness to assist wherever needed.

• Ability to stand and walk for extended periods.

• Frequently lift and carry up to 30 pounds.

• Ability to bend, reach, stoop, and climb as needed.

• Ability to work in a fast-paced environment while maintaining composure.

• Demonstrates genuine hospitality in every guest interaction.

• Upholds the bakery’s standards for food quality, presentation, and service.

At Kneads Bakery, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable bene?ts packages, including medical/dental/vision, retirement savings, paid time off, ?exible spending accounts, and offer employee parking.

Equal Opportunity Employer

We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political af?liation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classi?cation. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classi?ed. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.