Senior Manager, AI and Automation

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive.

We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

We are currently undertaking a significant transformation program across our organisation and this includes leveraging and embedding modern technologies and innovation.

The Senior Manager, AI & Automation leads Scope’s AI and Automation team to design, deliver, govern and scale responsible automation and artificial intelligence solutions that improve the efficiency, quality, safety and sustainability of Scope’s business processes and workflows.

The role is responsible for leading the AI and automation portfolio, roadmap, operating model and team capability, ensuring initiatives are prioritised based on value, risk, feasibility and alignment to Scope’s strategic and operational priorities.

The role works collaboratively across Scope to identify opportunities, shape solutions, embed responsible AI governance, support adoption, monitor benefits and ensure AI and automation are used safely, ethically and effectively to improve outcomes for clients, families, employees and the organisation.

The role partners closely with the Process Improvement Manager to assess and prioritise AI and automation opportunities, providing technical feasibility, delivery, governance and platform expertise to support investment decisions and successful implementation.

You will enjoy interacting with diverse stakeholders and possess the communication and relationship skills to thrive in a fast paced, diverse and complex environment.

As a direct report to the Head of AI & Automation.

Some of your responsibilities will include:

• Lead Scope’s AI and Automation team, including day-to-day leadership, coaching, mentoring, performance management, capability development and resource planning.
• Develop, maintain and execute Scope’s AI and Automation roadmap, ensuring initiatives align with Scope’s strategy, operational priorities, client outcomes, employee experience and service sustainability.
• Partner with the Process Improvement Manager to assess automation and AI opportunities, providing technical feasibility, effort estimation, platform suitability, governance and delivery input to support prioritisation and investment decisions.
• Lead AI and automation projects, including demand management, prioritisation, delivery oversight, dependency management, risk escalation, resource allocation and executive reporting.
• Systematically embed the voice and experience of people with disability throughout the analysis, design, development, testing and implementation of AI and automation solutions.
• Ensure client quality, safeguarding and human-centred design are central to the design, development and deployment of AI and automation solutions.

• Leading AI, automation, business intelligence, digital transformation, business improvement or related functions.
• Developing and executing organisational roadmaps, strategies and transformation initiatives.
• Leading multidisciplinary teams and developing organisational capability.
• Experience implementing governance, risk and compliance frameworks for technology-enabled solutions.
• Engaging senior stakeholders and influencing decision-making in complex environments.
• Delivering measurable business, operational and customer outcomes through technology and process improvement initiatives.
• Managing competing priorities, budgets, vendors and organisational resources.

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform.  You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements. 

Position Description

Advertised: 22 Jul 2026 AUS Eastern Standard Time
Applications close: 10 Aug 2026 AUS Eastern Standard Time

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