Sr. Specialist, OMD Support Strategy and Operations

Scout Motors is seeking a highly motivated operator to build and scale enterprise support capabilities across Order Management & Distribution (OMD). This role will define the strategies, operating models, processes, governance frameworks, and technology requirements that enable Scout to deliver world-class support for retail operations, internal fleet management, and regulatory vehicle documentation. 

This position is ideal for someone who thrives in ambiguity, enjoys building from first principles, and can align diverse stakeholders around scalable solutions. 

At Scout, many of the capabilities you will lead do not yet exist. You will help establish the foundations, governance, and systems needed to support a rapidly scaling business while maintaining an exceptional experience for internal and external stakeholders. 

Front-Line Support Strategy & Operations Responsibilities 

• →Develop the operating model, workflows, and escalation paths for a centralized support function serving Scout internal and retail teams with their orders. 
• →Define team scope, ownership boundaries, support tiers, escalation criteria, and case-management processes. 
• →Establish staffing models, workforce planning strategies, shift coverage, and resource allocation frameworks supporting retailer business hours United States geography. 
• →Create policies, procedures, knowledge-management standards, and training materials that drive consistency, accuracy, and speed. 
• →Define service-level agreements (SLAs), operational metrics, and performance reporting frameworks. 
• →Develop instrumentation and feedback loops that identify recurring issues and drive continuous improvement. 
• →Establish governance processes for issue triage, root-cause identification, and resolution management. 

Internal Fleet Strategy & Operations Responsibilities 

• →Design and implement end-to-end processes governing internal vehicle requests, approval workflows, sourcing decisions, order placement, fulfillment, and handoff to downstream disposition activities. 
• →Partner with Finance, Legal, Remarketing, and other stakeholders to create a scalable process that can support multiple use-cases. 
• →Define governance structures, approval authorities, financial controls, and decision-making processes. 
• →Create policies, procedures, documentation standards, and operating guidelines. 
• →Establish reporting and performance metrics. 
• →Develop business requirements and partner with Digital Products teams to create supporting tools. 

Monroney Label Program Leadership Responsibilities 

• →Establish centralized ownership, governance, and visibility across all Monroney-related activities. 
• →Build and maintain an integrated roadmap coordinating multiple parallel workstreams and stakeholder groups. 
• →Lead cross-functional collaboration across Legal, Compliance, Manufacturing, Product Planning, Pricing, Engineering, Digital Products, Retail Operations, and other business teams. 
• →Manage program risks, dependencies, decisions, milestones, and stakeholder communications. 

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older. 
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.