Staff Technical Product Manager-Vehicle Logistics

Join an iconic brand redefining the direct‑to‑consumer automotive experience. As a Staff Technical Product Manager focused on Vehicle Logistics, you will play a pivotal role in building the system platform that tracks every vehicle from production through delivery to its final destination. 

You will own the product strategy and execution for our in‑house logistics system and third‑party integrations that support real‑time vehicle visibility and ETA accuracy from the factory, carriers, regional hubs, and retail endpoints. 

This role is critical to the end‑to‑end customer journey. Vehicle ETAs are a foundational input to the order experience, checkout flow, customer communications, delivery planning, and operational execution. You will operate at the intersection of logistics operations, engineering, data, and external partners to ensure reliable, scalable, and transparent vehicle tracking across our network. 

This role addresses key challenges in vehicle visibility and ETA accuracy, including fragmented data across multimodal logistics partners, inconsistent tracking signals, and limited end-to-end transparency for customers and internal teams. A highly strategic and deeply technical individual contributor role, it requires comfort with complex system integrations, ambiguous logistics workflows, and high impact decisions that directly affect customer trust and operational efficiency. 

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Define and Lead Vehicle Logistics Product Strategy 

• →Own the product vision, strategy, and roadmap for vehicle logistics tracking and ETA computation across the direct‑to‑consumer order‑to‑delivery lifecycle. 
• →Partner closely with adjacent teams responsible for order management, customer communications, and delivery execution. 
• →Define how internal operational tools, an external logistics system, and frontend experiences work together to provide end‑to‑end vehicle visibility. 
• →Translate business goals (delivery promise accuracy, customer transparency, operational efficiency, cost control) into clear product outcomes and prioritized initiatives. 
• →Partner closely with Logistics Management and Operations to shape scalable and executable plans. 

Own Logistics Systems & Third‑Party Integrations 

• →Lead integrations with third‑party logistics providers (carriers, yards, ports, rail, last‑mile partners) to ingest real‑time vehicle status and movement data. 
• →Define product requirements for vehicle event tracking, location updates, handoffs, exceptions, and milestone completion. 
• →Serve as the primary product counterpart for external logistics partners, aligning APIs, data contracts, SLAs, and implementation timelines. 
• →Ensure integrations support near‑real‑time updates and accurate downstream ETA calculations. 

ETAs and Visibility 

• →Own the systems responsible for calculating, updating, and exposing vehicle ETAs throughout the customer journey. 
• →Ensure ETA logic accounts for production, transportation mode changes, dwell time, congestion, and operational exceptions. 
• →Partner with UX Design and Customer Experience teams to make vehicle tracking and delivery timelines clear, trustworthy, and actionable for customers. 
• →Balance transparency with uncertainty, ensuring customers receive timely updates without over‑promising. 

Internal Tooling & Operational Enablement 

• →Define internal tools and workflows that enable logistics, sales, delivery, and customer support teams to:  
• →View real‑time vehicle status and location 
• →Understand ETA confidence and risk 
• →Manage exceptions, delays, and reroutes 
• →Communicate proactively with customers 
• →Deeply understand frontline operational pain points and design tooling that reduces manual work while improving accuracy and speed. 
• →Ensure systems support auditability, traceability, and operational decision‑making at scale. 

Cross‑Functional Leadership 

• →Collaborate closely with engineering, logistics operations, supply chain, analytics, customer experience, and leadership teams. 
• →Act as a trusted advisor to senior stakeholders, clearly communicating tradeoffs, dependencies, risks, and business impact. 
• →Align internal teams and external partners around shared delivery and visibility outcomes. 

Technical & Platform Stewardship 

• →Partner with engineering to deliver scalable, event‑driven, and resilient logistics platforms. 
• →Influence architectural decisions related to data ingestion, event processing, state management, and downstream consumption. 
• →Ensure vehicle tracking data flows reliably across order management, customer communications, and operational systems. 

Operationalize & Measure Success 

• →Support rollout and iteration of logistics capabilities across markets and delivery models. 
• →Define and track KPIs such as ETA accuracy, arrival forecasting, on‑time delivery rate, delay frequency, exception resolution time, and partner performance. 
• →Use data and operational feedback to continuously improve vehicle tracking and delivery confidence 

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older. 
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.