Veterinary Client Service Representative

As a Veterinary Client Service Representative (CSR) at Scout, you’ll be the first point of contact for pet families seeking urgent care. You’ll play a critical role in creating a welcoming, efficient, and empathetic experience—whether in person, over the phone, or online. Your work helps set the tone for the entire visit and ensures smooth coordination between clients and the clinical team.

• →Greet clients and pets with warmth and professionalism
• →Manage check-in and check-out processes efficiently
• →Answer phones, schedule appointments, and respond to inquiries
• →Communicate clearly about wait times, services, and costs
• →Handle payments and maintain accurate financial records
• →Support digital record keeping and client communications
• →Collaborate with clinical staff to ensure seamless patient flow
• →Maintain a clean and organized front desk, lobby area, and exam rooms.

• High school diploma or equivalent
• 2+ years experience in customer service, preferably in a veterinary or healthcare setting
• Strong communication and multitasking skills
• Comfort with fast-paced, emotionally sensitive environments
• Basic computer proficiency and familiarity with scheduling systems

• Experience in veterinary urgent care or emergency settings
• Familiarity with veterinary software and digital platforms
• Bilingual (Spanish/English) is a plus

Whether you’re here to focus on your craft or help shape the future of our growing network—or both—you’ll find purpose, support, and possibility here.

We lean into innovation. In an age where AI is changing the landscape, we are embracing the future in ways that support the people needed to deliver care.