Factory Technical Representative - Americas

WHAT YOU’LL DO

Seakeeper changes the way people spend their time on the water. And if they’re forced

to go back to their old (and sad) ways of boating because their Seakeeper isn’t working,

you’ll be there to save the day! As our Aftermarket Factory Technical Representative for the Americas, you’ll help to ensure our dealer network is equipped to provide unmatched installation and service support along with being our customers initial Seakeeper contact to help them troubleshoot common problems and provide answers and basic information to get them back up and running. You’ll receive direct outreach from our Dealers and provide front line support for their installation, commissioning, training, troubleshooting and technical needs. You’ll help us continue to build a best-in-class aftermarket network and assist our Dealers by:

• Answering customer and dealer inquiries (and sometimes complaints) by phone, email, and live chat in a timely and professional manner
• Opening service cases, entering pertinent information, and providing timely follow-up
• Assisting Seakeeper Dealers in generating quotes and service orders for spare parts
• Providing troubleshooting information around Seakeeper operation, maintenance, and repair
• Verifying and update current warranty information for Seakeeper owners
• Editing and distributing service documents internally and externally
• Providing technical product and systems assistance to Seakeeper Dealers
• Providing elevated troubleshooting and dedicated technical support to Seakeeper Dealers
• Supporting dealers with application and configuration, leveraging Seakeeper technical documentation to advise on electrical and plumbing arrangements
• Occasionally addressing end-user field issues and visiting vessels in the field that require factory-level support for diagnosis, troubleshooting, documentation, or data collection
• Leading on-site, hands-on, technical training to new and existing dealers on service, installation, new products and new product features that impact the installation requirements or serviceability of Seakeeper products to build competence and expertise throughout the dealer network
• Coordinating dealer participation of dedicated service coverage at major regional fishing tournaments
• Staying current and knowledgeable on new and existing product changes and attending internal on-site training in our Pennsylvania and Tampa facilities
• Providing feedback to the Field Engineering team on reoccurring quality issues or processes that can drive continuous improvement in reliability, serviceability or ease of installation of Seakeeper products
• Documenting key activities including warranty cases, commissioning cases, installation audits and sea trials
• Scheduling regional Dealer visits, trainings and service calls and proactively communicate schedule to the Product Support Manager

WHAT YOU NEED TO SUCCEED

Do you have a positive attitude, an eagerness to learn, and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you! Here are a few other specifics you’ll need to have to succeed.

MUST-HAVES

• Degree from a college or technical institute
• 2-3 years of related experience in the marine industry
• A constant positive, professional, and customer-centric attitude
• Proficiency with training and presentation tools, such as Microsoft Office
• Self-motivated, professional, responsive, resourceful, and flexible
• Strong verbal and written communication skills
• Superior time management, multitasking, organizational and prioritization skills
• Possess and maintain a valid driver’s license
• Ability to obtain a passport, lift 70+ pounds, drive extended distances (periodically up to 8-12 hours, commonly 2-4 hours) and work on extended business trips including some nights and weekends
• Ability to work in confined areas (such as engine rooms, equipment spaces, bilges on board various types of marine vessels) including climbing up/down ladders, stooping, bending, lying down and working in challenging conditions

NICE-TO-HAVES

• Experience working with OEMs in a factory support role
• Experience working with Seakeepers or other gyrostabilizers
• NMEA and ABYC certifications
• Customer and product support experience

MORE DETAILS YOU'LL WANT TO KNOW

• On-the-job training will be provided (we will help you become the Seakeeper expert!)
• Travel can be expected up to 50% of the time, including some nights and weekends
• Your territory will include the United States, Puerto Rico, Costa Rica, and Mexico
  • The ideal candidate will reside in the Northeast (New Jersey to South Carolina)
• It isn’t common, but you could be called on to travel internationally to support global service team needs
• Telecommuting is expected of this position, with periodic visits to the corporate offices
• You’ll report to the Product Support Manager-Americas

WHY YOU'LL LOVE IT HERE

It’s true that we make extraordinary products, but our favorite part about Seakeeper is our people! We love the culture we have built and are aggressively protective of our team atmosphere. This is why we value your cultural fit as equally as we value your technical contributions. With a palpable passion for what we do, we work hard, move fast and are constantly pushing (or should we say crushing) boundaries. That means there is no room for jerks!

We operate with the nimbleness and growth mindset of a scrappy startup. Throughout the organization, we take ownership and accountability for our ultimate team success by openly and actively seeking out constructive feedback on how we can improve. We believe great ideas can strike at any moment, and when you have one, you’re empowered to speak up!

Fast-paced and hands-on don’t even begin to describe what you’ll experience here. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. The only constant at Seakeeper is change, and we thrive on it!

WHO WE ARE

71% of our Earth is covered by water and we want everyone to make the most of it. That’s why we are on a mission to create products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with.

Founded in 2008, we have grown from a start-up operation to the worldwide leader in marine motion control. The journey began with our gyrostabilization technology, which eliminates up to 90% of boat roll and creates a land-like experience on the water. This technology went from an unknown commodity to a must-have boating requirement in the first decade. In 2022, we added another jaw-dropping technology to our portfolio with the launch of Seakeeper Ride, a first-of-its-kind Vessel Attitude Control System which eliminates underway pitch and roll, making time on the water safer and more comfortable for everyone onboard. In summary, we are in the business of creating gravity-defying products that completely change the way people spend their time on the water…and we are just getting started!

We have long runways with both of our technologies with new addressable markets on the horizon and drive to push the boundaries of what our technologies can do. With dedicated focus to each segment, in addition to shared leadership of each vertical, we can balance the different demands of each segment while providing a consist overall vision and direction of the company.

Ready for a new challenge in a fast-paced environment? Want to help us disrupt an industry? Come on and apply, we are ready for you!

Sign-up to receive email updates about Seakeeper’s current open job opportunities: www.seakeeper.com/job-sign-up  

Seakeeper is personally committed to building an inclusive and diverse workforce. We are an Equal Employment Opportunity Employer/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable law. All employment is decided on the basis of job requirements, individual qualifications, and business need.