Survey Research Coordinator

Second Harvest is Canada’s largest food rescue organization and the expert in perishable food recovery. We rescue surplus, unsold food from across the supply chain and redistribute it to non-profits across the country to feed communities. Demonstrating our values of Innovation, Impact and integrity, we strive for No Waste. No Hunger.

If you are ready to bring your expertise and innovation to a mission-driven organization, this is your moment.

Enter Second Harvest…

Think we're just about redirecting food surplus? Think bigger.

• Pioneers in food rescue, we are a renowned leader in perishable food redistribution across Canada.
• With a mission fueled by a no-waste, no-hunger ethos, we're not just changing the game—we're rewriting the rules.
• Our strategic approach aligns with the United Nations’ Sustainable Development Goals (SDGs), making every day a step towards global change.

The Survey Research Coordinator will play a key role in our Annual Partner Survey by coordinating outreach to not-for-profit (NFP) partners across Canada, making scripted follow-up calls and reminders, tracking activity, and recording outcomes. Working closely with the Data team the Survey Research Coordinator will assist with reviewing submissions for completeness and consistency, may supervise a small volunteer cohort, and monitor progress to ensure timely, accurate data collection. This hands-on role offers rich experience in stakeholder engagement, data stewardship, volunteer leadership, and project coordination within a collaborative team environment.

• Support the Data Management team in managing outreach efforts to NFP partners, following up on survey answers and data completion.
• Make outgoing calls to list of contacts (NFP partners) using a call script during specified call window.
• Track call activity with each contact using Excel spreadsheet provided (date of call, follow-up actions needed, feedback, etc.).
• Provide support in reviewing and verifying survey submissions as they are received to ensure they are complete, accurate, and consistent.
• Contribute to the preparation and management of documents detailing required and completed follow-ups actions.
• Perform other related duties as required/assigned to support the overall goals of the Annual Survey Project.
• Participate in a 'Food Drop-off Ride Along' to learn firsthand how Second Harvest reduces food waste by supporting NFP organizations across the GTA.

• Education: Completion of a minimum of one-year post-secondary education.
• Customer-oriented Communicator: Comfortable initiating phone calls to Second Harvest contacts, building rapport, and getting information needed. Confident and outgoing.
• Communicative: A clear, professional communicator with strong phone and email etiquette, able to convey information effectively while maintaining accuracy and attention to detail.
• Great with Data: Very comfortable working with Excel or spreadsheets and large sets of data.
• Process-oriented: you are always assessing what works best and are proactive in suggesting more efficient ways of making things happen
• Quick Learner: Willing to hit the ground running, learn on the job, and resolve situations with a positive attitude.
• Socially Conscientious: Ability to apply principles of equity, diversity, and inclusion, as well as AODA principles for accessible customer service.
• Support sustainable practices that protect the environment and advance Second Harvest’s No Waste. No Hunger.

• A competitive salary well above minimum wage.
• Professional experience in a role that makes a real difference.
• Flexible work hours and a commitment to work-life balance.

Join us at Second Harvest and be part of a team that's not just meeting the standard but setting it. Apply today and be the change you want to see in the world.

Second Harvest uses AI tools to assist with application screening. We monitor these tools to reduce bias and ensure fair evaluation based on skills and qualifications.

Second Harvest is committed to fostering a diverse and inclusive work environment. We strongly encourage applications from all qualified individuals, especially those from equity-deserving groups, including racialized persons/persons of color, Indigenous peoples, women, persons with disabilities, and members of the LGBTQ2S+ community.

Accessibility & Accommodations: If you require any accommodations at any stage, please contact us via humanresources@secondharvest.ca and we will work with you to meet your needs.