Bilingual Customer Service Representative

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Who we need

As a Customer Service Representative, you will provide consistent, high-quality client service experience to a variety of customers and stakeholders who contact the Client Care Centre. You will play a key role in creating positive customer experiences and building customer loyalty by delivering accurate and timely information. You will also navigate multiple system applications to gather the necessary information and effectively resolve customer issues and inquiries.

For this position, you will be working from 12 p.m. to 8 p.m. from Monday to Friday.
 
The current work arrangement for this team is hybrid and includes occasional in‑office presence at the downtown Toronto office, approximately twice per month.

The starting salary range for this position is between $45,000 and $55,000, depending on experience. Details of our other benefits are provided below.
 
This posting is for an existing vacancy. 

We use artificial intelligence tools in our recruitment process to help with application review and improve the efficiency of our assessments. These tools are used responsibly and do not replace human decision-making, as we continue to manually review all applications.