Application Support Specialist [L1]

Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.

We are seeking a Application Support Specialist to join Sedna to help deliver on our promise of world-class support to our customers. This position requires a deep understanding of troubleshooting, root cause analysis, and software solutions to effectively resolve customer issues. This is a hybrid or remote role depending on where you are based - South Africa, Greece or other timezone aligned location.

Here's a bit more on what you can expect to be doing day-to-day:

We think you’ll need the following experience and qualifications to succeed in this role:

• You have 3+ years of experience in customer support for a software company.
• You are able to speak and write in English at a business level - confident in interacting with English speaking enterprise clients.

In addition, here are the core attributes we are looking for:

Finally, culture is important to us, so we also look for candidates who share our values:

• →Stay Ahead, Stay Agile
• →We don’t just adapt-we anticipate change and act with confidence.
• →Curiosity, data, and customer insights help us stay ahead of the curve.
• →We embrace challenges as opportunities and remain resilient under pressure.
• →By staying open to new ideas and ways of working, we lead the future.

• →Execute With Focus
• →We turn strategy into action, delivering measurable results that matter.
• →Every initiative counts-discipline and ownership drive business impact.
• →We make smart decisions with speed, balancing pace and precision.
• →Clear priorities keep us focused on what moves the needle.

• →Work Together, Win Together
• →Collaboration is our superpower-we succeed as one team, internally and with customers.
• →We co-create solutions, seek feedback, and build the future of the OS together.
• →Strong relationships are built on trust, respect, and shared goals. 
• →By aligning across teams and with customers, we unlock greater impact.

Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade. 

You can find out more about us on our website: https://sedna.com/