IT Generalist

United States·Austinmid

OtherIt Generalist

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Quick Summary

Key Responsibilities

Handle IT requests from internal users through Jira Service Desk Diagnose, research,

Technical Tools

OtherIt Generalist

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.

Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

About the Role

~1 min read

This is an entry level / early career IT role and you are expected to have fundamental IT experience and the willingness to learn and be a part of a team. You will provide technical assistance and support for incoming requests and issues related to internal computer systems, software, and hardware. You will respond to internal users in person, over Zoom, or Slack and assist in administering enterprise applications. This position will report to the Manager, IT. You will be expected to operate under PCI and SOC compliance IT general controls.

This role will require someone who can handle prioritizing competing requests, has good interpersonal and communication skills, and is eager to learn. The role also requires you to be located in the Austin area with the ability to be in the office 4-5 days a week.

Responsibilities

~1 min read

→Handle IT requests from internal users through Jira Service Desk
→Diagnose, research, and resolve technical hardware and software issues
→Manage user accounts and access across multiple applications
→Assist with administering new and existing infrastructure or SaaS applications
→Document processes and procedures with the appropriate level of detail
→Follow up on outstanding requests and ensure timely resolution
→Diagnose and resolve issues with conference room tech and AV equipment
→Learn and use AI tools (e.g., Claude) to automate IT provisioning and processes

0-3 years of enterprise IT support experience
HS Diploma or GED equivalent; college degree or certifications preferred
Required working knowledge of MacOS and Google Workspaces
Work experience with the following is preferred:
- Okta
- Jamf
- Netskope
- Slack
- Gitlab
- AWS
- Atlassian Jira and Confluence
- Claude or similar AI tools
Experience with Identity & Access Governance principles, and technologies including SAML and SCIM integrations
Ability to lift 25 pounds unassisted

What We Offer

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We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.

✓Company equity in the form of Stock Options

✓Performance-based bonuses

✓Generous employer-paid health, vision and dental insurance coverage

✓Flexible vacation policy

✓Educational assistance

✓Free gym membership

✓Casual dress code

✓Team building events and activities

✓Remote work arrangements/ flexible work schedule

✓Paid parental leave