Amazon Account Coordinator

We are seeking a highly organized and experienced Amazon Account Coordinator to oversee the day-to-day health, performance, and operational efficiency of our established Amazon storefront.

Unlike roles focused on aggressive catalog expansion, this is a highly stable, maintenance-focused position managing a successful product line with 1-2 strategic launches per year. This role is perfect for a meticulous mid-level e-commerce professional who thrives in a multi-tasking environment and enjoys balancing compliance-heavy operational tasks with strategic listing optimization. You will act as the central hub for our Amazon presence, seamlessly managing everything from B2B quotes and customer service to inventory fulfillment and Amazon account health.

If you have a deep understanding of the Amazon ecosystem, exceptional written communication skills, and a proactive approach to troubleshooting, we want you on our team.

• Serve as the primary point of contact for all Amazon communications and account health notices, ensuring a flawless seller rating.

• Proactively review, test, report on new Amazon features, policies, and requirements. Work on their implementation

• Address and resolve trademark and intellectual property (IP) issues, managing all necessary appeals and catalog corrections.

• Manage end-to-end listing optimization utilizing tools like Data Dive and custom GPTs, with a specific focus on ensuring Rufus compatibility.

• Monitor, track, and report on ongoing A/B tests (e.g., pricing strategies, main imagery, A+ content).

• Collaborate closely with the internal design team to implement content updates that strictly align with our brand guidelines.

• Execute and oversee fulfillment requests utilizing MCF (Multi-Channel Fulfillment) and AWD (Amazon Warehouse Distribution).

• Proactively troubleshoot and resolve stranded inventory issues and complex listing suppressions.

• Answer and manage all customer service emails with a high standard of professionalism and empathy.

• Monitor the "Voice of the Customer" dashboard, responding strategically to negative reviews and utilizing feedback to improve product offerings.

• Prepare and process B2B quotes accurately, adhering strictly to established company procedures.

• Experience: 3+ years of hands-on experience in e-commerce store management, with a primary focus on Amazon Seller Central operations.

• Amazon Expertise: Deep, practical understanding of the Amazon ecosystem, including account health metrics, seller support case management, and listing compliance.

• Communication Skills: Exceptional written communication skills for crafting professional customer responses, drafting B2B quotes, and writing effective Amazon appeals.

• Project Management: Proven ability to thrive in a multi-tasking environment, effectively prioritizing urgent compliance tasks alongside ongoing optimization projects.

• Problem Solving: Strong analytical skills with a track record of successfully troubleshooting listing errors, stranded inventory, and account policy warnings.

• Experience utilizing advanced Amazon optimization tools like Data Dive.

• Familiarity with leveraging AI tools (such as custom GPTs) for copywriting, keyword research, and workflow efficiency.

• Knowledge of emerging Amazon search technologies and optimizing content for Rufus compatibility.

• Previous experience managing Amazon MCF and AWD workflows.

• Background in handling brand registry, trademark disputes, and intellectual property appeals within Amazon.