Serverfarm
Serverfarm3mo ago
USD 130000–150000/yr

Data Center Operations Customer Liaison (Relocation Assistance Offered)

United StatesUnited States·CovingtonFull-Timemid
OtherFacilitiesData Center
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Quick Summary

Overview

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies.

Technical Tools
OtherFacilitiesData Center
Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

THIS ROLE WILL SIT IN COVINGTON, GA (OUTSIDE OF ATLANTA) WITH RELOCATION ASSISTANCE OFFERED

The Data Center Operations Customer Liaison serves as the primary point of contact between data-center operations teams and customers. This role ensures clear, timely, and accurate communication regarding operational activities, maintenance events, incidents, and service delivery. The Customer Liaison plays a critical role in building customer trust, coordinating cross-functional responses, and ensuring customer requirements are understood and met without compromising operational integrity or uptime.
  • Act as the primary operational point of contact for assigned customers.
  • Experience managing or working internally with FAANG organizations.
  • Communicate planned maintenance activities and operational changes.
  • Provide real-time updates during incidents and emergency events.
  • Coordinate customer access requests and site visits.
  • Interface with operations, engineering, and security teams.
  • Track customer-impacting issues through resolution.
  • Participate in incident response and escalation calls.
  • Maintain records of customer communications and approvals.
  • Support customer onboarding, reviews, and audits.
  • Identify opportunities to improve customer communication processes.
  • Bachelor’s degree in Business, Communications, Engineering, or related field.
  • 5+ years of experience in customer-facing operational roles.
  • Strong written and verbal communication skills.
  • Experience supporting 24x7 operations.
  • Strong organizational and coordination skills.
  • Experience in data center or mission-critical environments.
  • Familiarity with ITIL or service delivery frameworks.
  • Experience supporting SLAs and customer audits.
  • Working knowledge of data center security and access processes.
  • Customer relationship management
  • Incident communication and escalation
  • Cross-functional coordination
  • Operational awareness
  • Professional judgment under pressure

    • Location & Eligibility

    Where is the job
    Covington, United States
    On-site at the office
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    February 5, 2026
    First seen
    March 26, 2026
    Last seen
    May 15, 2026

    Posting Health

    Days active
    49
    Repost count
    0
    Trust Level
    42%
    Scored at
    May 15, 2026

    Signal breakdown

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    Serverfarm is a leader in Data Center Management as a Service, committed to innovation and sustainability in optimizing IT infrastructure.

    Employees
    350
    Founded
    1999
    Domain
    serverfarmllc.com
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    View 70 jobs
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    ServerfarmData Center Operations Customer Liaison (Relocation Assistance Offered)USD 130000–150000
    Apply Now