Senior Manager, Risk Operations

At Shakepay, we’re on a mission to usher in the Bitcoin golden age. We’re reimagining financial services to give every Canadian their fair shake.

Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!

Since 2015, we’ve been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future. 

We’re regulated across all Canadian provinces and territories, and backed by renowned venture capitalists with $44M in funding. We have a passionate, loyal, and growing community, and we’re looking for people who want to help us build something truly special.

As Senior Manager, Risk Operations, your mission will be to implement best in class risk management across our platform and products from the ground up. You will lead a high performing team, drive the strategy around how Shakepay should manage risk and are excited to help architect Shakepay’s risk infrastructure. You are excellent at both managing day-to-day risk operations and high level risk strategy.You have a keen interest in our customer experience, balancing risk mitigation and user experience. You work closely with design and engineering to scale fraud prevention at Shakepay.

• Lead the team responsible for protecting Shakepay’s platform and customers from fraud, abuse, and financial risk while enabling scalable growth and best-in-class customer experience.
• Own workload management within fraud operations, team capacity and roadmap planning 
• Partner closely with data science to develop scalable detection systems, experimentation frameworks, and risk decisioning strategies.
• Be an enabler of growth by implementing an effective risk management strategy that balances customer friction with fraud detection and operational complexity. 
• Partner closely with our product teams to ensure fraud and risk controls are a key consideration for all product launches.
• Drive the risk management technology strategy by partnering with engineering and design to create a detection framework that mitigates losses and protects our user base.
• Build cohesive and comprehensive fraud insight reporting to drive operational efficiencies, rule optimizations and business communications.
• Develop and implement risk management policies and procedures that simplify cross-functional operations.
• Scale fraud operations by breaking down silos across all current and future financial services products while maintaining close collaboration with our operations, customer support and compliance teams. 
• Champion improvements to the user experience around fraud and security controls in the customer journey. 
• Oversee the management of vendor relationships, ensuring cost-effective sourcing and quality of service.
• Create accountability within your team, lead by example and create a strong performance-oriented culture. 

• 5+ years of full-time experience in risk management at a fintech company.
• Experience with industry fraud prevention tools and technology.
• Experience building scalable, technology-enabled risk operations in a high-growth environment.
• Strong intuition for balancing automation, controls, and customer experience.
• Strong ability to build and maintain relationships with vendors and key stakeholders at all levels across the organization.
• Capable leader with a passion for developing high performance teams.
• Strong collaboration skills with technical teams (engineering, data & product).
• Track record of facilitating a data-driven culture.
• You thrive in a fast-paced environment. 

• Quantitative background in data, statistics, mathematics, or related disciplines.
• Experience with machine learning, especially in a risk management function.
• Previous experience in consumer banking.