Senior Manager of Operations

United States·Hartfordsenior

OtherManager

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Quick Summary

Overview

The Senior Manager of Operations is responsible for overseeing key operational partnerships, business processes, staffing coordination, and strategic initiatives to drive efficiency, compliance,

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OtherManager

Responsibilities

~1 min read

→Excellent communication and stakeholder management skills.
→Ability to manage multiple priorities and lead cross-functional initiatives.
→Serve as the primary operational partner and point of accountability for designated business leaders and stakeholders
→Build and maintain effective relationships to support operational goals, issue resolution, and strategic priorities.
→Drive accountability across internal and external stakeholders
→Provide ongoing communication, guidance, and operational support to partner teams.
→Ensure appropriate staffing levels, productivity, and operational coverage to meet business needs.
→Lead and drive ownership of assigned operational initiatives from planning through implementation and ongoing monitoring.
→Develop project plans, track progress, and communicate outcomes to leadership and stakeholders.
→Identify opportunities for process improvement and operational excellence.
→Support other growth initiatives within the region as needed in coordination with regional leadership

Requirements

~2 min read

Associate or Bachelor’s Degree preferred
5-7+ years of relevant pharmacy work experience; 2+ years of (Sr.) Operations Associate or (Sr.) Implementation Associate experience preferred; experience leading teams of pharmacy technicians strongly preferred
Experience with Pharmacy Operating Systems required (Epic, WAM, QS1, TelemetryRx, Therigy)
Expertise in Microsoft Excel and PowerPoint in a professional work environment
Experience with creating and analyzing reports in following operational areas is highly preferred: Refills, MSOT, patient engagement and onboarding, operational efficiency, waterfall, clinic implementation, clinic optimization, enrollment-to-fill
Ability to manage large quantities of data and transform into digestible reporting
Excellent verbal and written communication skills
Highly proficient organizational and project management capabilities
"Ownership mentality:" action-oriented, and capable of understanding business needs and thinking critically about how to execute without explicit step-by-step instruction
High level of integrity: Maintaining equitable and accountable work environment, acting decisively on feedback, and ultimately owning results of the regional operations team
Entrepreneurial attitude and ability to work with limited direct oversight
Strong client management capabilities and interpersonal communication skills as demonstrated by a track record of presenting to clients and successfully facilitating meetings and working sessions
Willingness to routinely travel to health system partner multiple days per week

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

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Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.