Shift410d ago

Supervisor, Growth and Development

United States·Las Vegasmid

OtherDevelopment

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Quick Summary

Overview

Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology,

Technical Tools

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Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Responsibilities

~1 min read

→Supervise and oversee daily operations of the Growth & Development team to meet department goals and SLAs.
→Coach, mentor, and provide ongoing feedback to team members to support skill development, performance improvement, and career growth.
→Monitor workflow and assign tasks based on team capacity and priorities.
→Serve as the primary escalation point for complex inquiries, resolving issues promptly and professionally.
→Analyze performance metrics and prepare reports to track progress, identify trends, and recommend improvements.
→Collaborate with cross-functional teams (Sales, Marketing, Training, and Operations) to support business growth initiatives.
→Ensure consistent application of company policies, processes, and procedures across the team.
→Assist in developing and implementing training programs and process documentation to improve team efficiency and product knowledge.
→Drive initiatives to enhance the customer and merchant experience, ensuring service quality and satisfaction.
→Partner with leadership to develop individual and team objectives aligned with department and company strategy.
→Promote a culture of accountability, collaboration, and continuous learning.
→Stay current on industry trends, product updates, and best practices to guide team development.
→Perform other duties and special projects as assigned by management.

Requirements

~1 min read

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
2+ years of supervisory or team lead experience in sales support, operations, or customer success.
Strong leadership skills with proven experience coaching and developing high-performing teams.
Excellent organizational, time management, and problem-solving abilities.
Proficiency in Microsoft Office Suite, Google Workspace, and CRM platforms (e.g., Salesforce).
Strong written and verbal communication skills; able to convey feedback effectively.
Ability to manage multiple priorities in a fast-paced, evolving environment.
Demonstrated ability to collaborate with cross-functional teams to achieve shared goals.
Experience in payment processing, SaaS, or financial services industries is a plus.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.