Business Planning Analyst

Malaysia·Kuala LumpurFull-timemid

OtherBusinessStrategy

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Quick Summary

Overview

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025,

Technical Tools

OtherBusinessStrategy

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Data Analysis and Insights:

Collect, analyze, and interpret data from various sources to support the GM and other business units.

Develop and maintain dashboards and reports that provide real-time insights into key performance indicators (KPIs) and business metrics.

Identify trends, patterns, and anomalies in data to inform strategic and operational decisions.

Collaboration with Business Functions:

Work closely with the GM to understand business objectives and align data initiatives accordingly.

Partner with different departments (e.g., marketing, account management, finance, operations) to provide analytical support and data-driven recommendations.

Assist in setting measurable goals and tracking performance against targets.

Project Management:

Lead end-to-end BI projects, from initial scoping and data collection to analysis, reporting, and implementation.

Define project goals, timelines, and deliverables in collaboration with stakeholders.

Ensure timely and accurate delivery of BI projects, meeting the needs of the business.

Data Governance and Quality:

Establish and enforce data governance policies to ensure data accuracy, consistency, and security.

Monitor data quality and address discrepancies or data-related issues promptly.

Training and Support:

Provide training and support to team members and other stakeholders on using BI tools and interpreting data.

Act as a subject matter expert on data analysis and BI methodologies.

Minimum 1 year of experience, preferably in a fast-paced environment or digital industry

Solid analytical skills with an understanding of links to commercial business

Highly organized and able to manage multiple projects simultaneously

Knowledge of Excel and SQL are a must, Python is preferred

Team player with strong communication skills and the ability for problem solving

Highly adaptable, self-driven, and motivated individual with the ability to thrive in a fast-paced startup environment

Able to communicate (written and verbal) effectively in English

AI Competency: Proficient in leveraging Generative AI tools (e.g., ChatGPT, Claude, Gemini) to accelerate data exploration, automate documentation, and streamline workflow efficiency.

Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

Career growth opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on performance.
Candid, open, and collaborative culture where feedback is valued.