Shopback 215d ago

Contract CRM Coordinator (12-months)

Malaysia·Kuala LumpurContractormid

OtherCrm Coordinator

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Quick Summary

Overview

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025,

Technical Tools

OtherCrm Coordinator

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

This role is a 12-months contract role, supporting the regional CRM team.

Develop, execute and coordinate effective CRM campaigns

Create and build HTML email marketing campaigns on CRM platform

Create in-app, SMS, app push marketing campaigns on CRM platform

Engage and collaborate effectively with local marketing teams and cross functional teams (Operations, Customer Service, Data, Product Marketing, Engineering) to ensure you design and execute effective customer journeys across all CRM channels.

Contribute to process improvement by flagging potential issues or enhancement opportunities.

Keep abreast of industry and competitive CRM trends to identify and develop innovative and effective marketing campaigns.

1 year relevant experience in CRM / marketing / project management experience, preferably within a digital / tech / e-Commerce environment, Fresh Graduates are welcome to apply.

Experience in any CRM platform is a plus

Strong analytical mindset and the ability to interpret data

Highly organized with keen attention to detail in executing multiple tasks

Highly proactive in managing stakeholders and chasing for results

Excellent communication and collaboration skills, with the ability to work effectively across teams

A self-starter, independent, motivated and result-oriented individual

Can thrive in a fast-paced, working collaboratively and adapting to changing priorities