Customer Account Manager, SMB

As part of our Sales team, the Customer Account Manager will have the opportunity to lead Shopmonkey’s customer expansion initiatives in our SMB segment. You are responsible for building relationships with customers and expanding their spend with Shopmonkey via additional licenses, add-ons, and new products. This is a closing role cross selling into the customer base of thousands of Shopmonkey users. Please note this is a hybrid role, with in-office expectations 2 days/week in our Larkspur, California office. 

• Build and maintain a pipeline of high-quality opportunities within our SMB customer base
• Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer’s lives
• Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
• Communicate accurate and realistic forecast information to the management team by ensuring our CRM and payments processing platform are being utilized and managed effectively 
• Learn tried and true SaaS sales strategies
• Learn all about the Shopmonkey full product suite, our customer's journey, and the  automotive industry
• Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
• Communicate thoughtful, customized solutions that help customers move forward and grow their business

• 2+ years of sales experience, preferably at a technology company, with a track record of top performance.
• Experience managing month to month and multi annual contracts with multiple products in use
• Ability to understand Shopmonkey's technology platform and build meaningful relationships with customers of varying technical savvy.
• Aptitude to operate in a highly ambiguous and fast-paced environment.
• Demonstrated passion for the startup community and new technology businesses.
• Superior verbal and written communication skills with an abundance of charisma, empathy, humility, and humor.
• Thirst for personal growth, team player mentality, and equal willingness to teach and learn.
• Willingness to travel 20-30% with onsite visits to clients

This average OTE for this position is $120,000 - $130,000. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included. 

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date 
• Short term and long term disability 
• Employee assistance program
• Reimbursement for a personal health and wellness membership 
• Generous parental leave 
• 401(k) available upon hire 

• 11 paid holidays 
• Flexible time off - take the time off you need! 

• Matching donations for approved charitable organizations 
• Group volunteer efforts 

In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026!