Senior Manager, Client Strategy- Beauty & Wellness

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

As a Senior Manager on the Client Strategy team at ShopMy, you will serve as a deeply trusted partner to our brand clients — owning day-to-day account management and overall client satisfaction within our Beauty & Wellness pod.The retention of our brands is at the forefront of ShopMy's focus, and you will play a crucial role in our growth, scale, and success. To thrive in this role, you must be organized, engaged, detail-oriented, and well-versed in advising on affiliate marketing programs — while consistently elevating our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Senior Managers are self-starters who act with limited guidance in a fast-paced environment.

• Create a relationship as a deeply trusted advisor with brand executives across the beauty and wellness sector
• Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
• Intensely focus on maintaining high retention rates and seeking opportunities to add features to the account with data-backed suggestions
• Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
• Identify and create solutions for day-to-day issues impacting business across multiple accounts
• Deliver timely, accurate, and professional support to accounts — timeliness is key
• Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
• Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners
• Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team
  
  

• Building trusted relationships with senior marketing leaders at leading beauty and wellness brands
• Translating complex data into clear, strategic narratives that drive investment decisions
• Managing high-impact, high-visibility accounts where execution and strategy must both be exceptional
• Navigating ambiguity and solving nuanced business challenges
• Elevating the sophistication of affiliate and creator programs
• Coaching and leveling up teammates around you
  
  

• 6+ years of experience in account management, with experience working with large Beauty & CPG enterprise clients
• Demonstrated experience managing enterprise or highly complex brand relationships
• Proven track record of driving retention, expansion, and long-term account growth
• Experience engaging executive stakeholders and influencing decision-making
• Strong analytical instincts with the ability to turn performance data into strategic insight
• Exceptional communication and executive presence
• Ability to thrive in a fast-paced, high-growth environment
• Bachelor's degree required

• Deep passion and understanding of the creator economy
• Experience in SaaS Customer Success with a track record of exceeding client expectations
• Familiarity with affiliate marketing platforms and performance marketing
• Experience working in a remote startup environment