Sila
Sila19mo ago
USD 24–28/yr

CSR

United StatesUnited States·NorthbrookFull-timemid
Other
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Quick Summary

Requirements Summary

BA/BS Preferred. Minimum of 3-5 years of professional customer service experience.

Technical Tools
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Over 55 Years of Family Integrity. Irv Hirsch started AA Service Co. Heating & Cooling in the early 1960’s out of his garage and built it into a thriving enterprise through hard work, a can-do attitude and the highest level of business and personal integrity. He knew all along that business is personal. He knew people do business with people they trust, people they can count upon when they have a problem, people who will stand behind their work.

The AA SERVICE FACILITY

Information & Communications

24-hour emergency dispatch center guarantees access when customers need it most. Call our main phone number anytime and you will be provided with 24 hour service 365 days a year, from a real person.

  • Maintaining high level of productivity.
  • Managing incoming calls and customer service inquiries.
  • Generating sales leads that develop into new customers.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer issues.
  • Obtaining product knowledge so that you can answer questions.
  • Processing orders, forms, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communication with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.

    • Requirements

    ~1 min read
  • The ability to work Tuesday though Friday 9 am to 6pm ,Saturday 8 am to 3 pm
  • Excellent communication, organizational, and interpersonal skills.
  • Ability to stay calm when customers are stressed or upset.
  • Encouraging and motivating personality
  • A polished and professional demeanor.
  • Self-motivation and discipline.
  • An ambitious and competitive nature.
  • Highly evolved customer service skills.
  • A working knowledge of Microsoft office and computer savvy competence.
  • BA/BS Preferred.
  • Minimum of 3-5 years of professional customer service experience.

    • EOE F/M/V/D

    Job Type: Full-time

    Benefit Conditions:

  • Only full-time employees eligible

    • Communication method(s) used:

  • Email
  • Phone
  • Chat

    • #HP1

    Job Type: Full-time

    Benefits:

     

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

    •  

    Experience:

     

  • HVAC: 1 year (Preferred)
  • Call center: 3 years (Required)

    •  

    Work Location: In person

  • Benefits: Medical, Dental, and Life Insurance.
  • Monthly bonuses/commissions.
  • Special bonuses throughout the year.
  • 401(k) with company match.
  • Comprehensive, paid training.

    • Location & Eligibility

    Where is the job
    Northbrook, United States
    On-site at the office
    Who can apply
    US

    Listing Details

    Posted
    November 6, 2024
    First seen
    May 18, 2026
    Last seen
    June 5, 2026

    Posting Health

    Days active
    17
    Repost count
    0
    Trust Level
    42%
    Scored at
    June 5, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Sila
    Sila
    lever
    Employees
    5
    Founded
    2020
    Domain
    sila-irm.com
    Jobs
    View 285 jobs
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    SilaCSRUSD 24–28
    Apply Now