Customer Service Representative

United States·Windham,WindhamFull-timemid

Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer

3 views0 saves0 applied

Apply Now

Quick Summary

Overview

Customer Service Representative Dave's World, is one of the largest and fastest growing heating, cooling, and plumbing companies, located throughout the state of Maine.

Technical Tools

Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer

Customer Service Representative

Dave's World, is one of the largest and fastest growing heating, cooling, and plumbing companies, located throughout the state of Maine.

Salary:

$21 - $25 per hour + bonuses

Schedule: Monday-Friday 8am-5pm

Basic Function:

To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.

Daily Duties:

Convert incoming customer calls into booked service appointments.

Deliver call scripts with an authentic cadence; be clear, compelling and personable.

Respond to customer requests, resolving issues and promoting the brand.

Be professional and establish customer rapport, encouraging repeat business.

Participate in training to boost booked calls and practice outbound calling.

Adhere to the company’s plan for resolving customer complaints quickly and favorably.

Maintain and update customer database with complete and accurate information.

Skill Requirements:

Develop a proven track record in customer service.

IT competent; good typist and proficient with phone systems.

Highly organized with exceptional follow-through abilities.