Field Service Manager

Central Cooling & Heating is looking for an experienced HVAC Field Service Manager to lead, coach, and develop our service technicians.

For more than 50 years, Central Cooling & Heating has served customers throughout Greater Boston. We’re looking for a hands-on leader who understands HVAC, knows how to get the best out of a team, and can keep field operations running safely and efficiently.

If you know HVAC, enjoy developing technicians, and thrive in a fast-paced service environment, we want to talk to you.

• →Lead, coach, and develop a team of HVAC Service Technicians
• →Oversee daily field service operations
• →Drive technician productivity, performance, revenue, and customer satisfaction
• →Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
• →Provide technical guidance on complex HVAC service and troubleshooting issues
• →Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
• →Set clear expectations and hold the team accountable for results
• →Handle customer escalations and resolve field issues
• →Recruit, interview, hire, and onboard technicians
• →Identify training needs and help technicians continue developing their skills
• →Ensure OSHA, safety, and company standards are followed
• →Assist with budgeting, forecasting, staffing, and controlling service-related expenses
• →Partner with dispatch, sales, technicians, and leadership to improve operations
• →Identify problems quickly and implement solutions
• →Build a positive, accountable, high-performing service team

• HVAC service management or field leadership experience
• Strong understanding of commercial HVAC systems, troubleshooting, service, and repair
• Experience leading and developing HVAC Service Technicians
• Strong operational and problem-solving skills
• Comfortable managing KPIs, productivity, revenue, and service performance
• Ability to handle customer escalations and high-pressure situations
• Strong communication and leadership skills
• Safety-focused with knowledge of OSHA and field safety requirements
• Valid driver's license and clean driving record

• Competitive salary of $90,000–$115,000
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick, and personal days
• Paid training and ongoing education
• Growth opportunities
• Parental leave
• Short-term and long-term disability
• Company-paid life insurance
• Friends and family discounts on services
• Year-round work

Monday–Friday with weekends as needed.

If you’re an HVAC leader who knows how to develop people, improve performance, and keep a service operation moving, we’d love to meet you.