Sales and Marketing Director (Community Ambassador)

Join Silverado Franklin, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring a Sales and Marketing Director (Community Ambassador) - a compassionate connector and strategic relationship-builder who helps families navigate care decisions with empathy, urgency, and insight. This role blends outreach, education, and census development to deliver tailored solutions that change lives.

You lead with empathy, resilience, and integrity. You listen deeply, connect meaningfully, and thrive in fast-paced, team-driven environments. You’re highly organized, emotionally intelligent, and committed to delivering exceptional service.

• →Generate qualified, professional referrals to support census development
• →Build and maintain relationships with new and existing accounts
• →Educate professionals and families on Silverado’s dementia and Alzheimer’s resources
• →Promote Silverado services including permanent placement, respite stays, and end-of-life care
• →Assess prospective residents for suitability and fit
• →Develop and execute sales and marketing strategies and public relations opportunities
• →Partner with community leaders to achieve census goals
• →Serve as a key member of the Community Leadership team

• 3–5 years in customer success/service with strong organizational and presentation skills
• Proven success in solution-building and team collaboration
• Preferred: healthcare or dementia care experience; clinical background a plus
• Bachelor’s degree preferred, negotiation skills a bonus
• Demonstrates strong verbal and written communication skills across diverse audiences

• Flexible schedule, including weekends
• Active role: walking, bending, lifting (up to 25 lbs.)
• Must be comfortable with animals and neurodegenerative conditions
• Valid driver’s license and clean driving record required

• Fortune Magazine Best Workplace in Aging Services™
• Certified Great Place to Work®
• Strong internal mobility and ongoing training
• Competitive base salary + generous commission plan

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EOE/M/F/D/V