User Engagement Specialist

As the User Engagement Specialist, you will play a critical role in providing high-quality initial contact with users and customers to ensure a seamless service experience. You will be part of the team creating the end-to-end user journey as they engage with our applications, partnering closely with Engineering, Program, and Product teams to ensure our platform and data visualization dashboards remain intuitive, resilient, and aligned with ground-truth mission realities.

• →Experience: At least 4 years of experience in User/Customer Success, Technical Account Management, or IT Enablement roles.
• →Technical Skills: Exceptional writing and verbal communication skills required to author runbooks, curate clear documentation, and foster community engagement. Proficiency in data visualization platforms to navigate datasets and adjust existing dashboards.
• →Domain Knowledge: Skilled at "problem-solution fit" - the ability to uncover the root of an operational pain point and deliver a targeted solution, rather than simply pushing technology. Demonstrated expertise in teaching users and translating complex visualizations into simple, actionable playbooks.
• →Travel: You will be required to travel 25% to client sites to meet in person with users.
• →Must be a U.S. Citizen and able to obtain a DoD NIPR network account and Common Access Card (CAC).
• →Must have, or be able to obtain, a Secret Clearance.

• Based in Denver, CO, San Antonio, TX, and Brooklyn, NY area. 
• Experience working within DoD, Air Force, or Federal contractor environments.
• Proficiency in SQL for building, tuning, or troubleshooting custom reports.
• Familiarity with Building Automation Systems (BAS) and/or Industrial Control Systems (ICS).
• Familiarity with Tier 1/Tier 2 support mechanics and self-serve Knowledge Base architecture.

At Simplesense, we value high-trust autonomy. We look for people who can navigate ambiguity and are driven by the mission.

• Safety & Innovation: You embed security and reliability practices into daily work to drive continuous improvement and mitigate risk.
• People & Communication: You invite vigorous debate and offer "kindly blunt" feedback, always maintaining empathy and assuming noble intent.
• Integrity & Ethics: You build trust by honoring commitments, acting ethically, and resolving conflict through direct, honest communication.
• Strategic Problem Solving: You focus on high-priority issues to create documented and scalable solutions—avoiding shortcuts.
• Agility: You move quickly to fix small problems, learn from the past, and pivot transparently when the mission requires it.

1. Find Your Fit: Your journey starts here. Explore and apply to our open positions to find the right role for your skills.
2. Initial Chat: A brief call with our recruiting team to learn about your background and answer your initial questions about Simplesense.
3. Values & Vision: A conversation with a hiring manager to discuss how your aspirations align with our mission and goals of the team.
4. Show Your Skills: Complete a technical assessment that reflects the work you’d be doing.
5. Team Interview: Interview with the team to discuss your experience and see if we’re a great match.
6. Final Handshake: A final conversation to ensure we’ve answered all your questions before making a decision.
7. Welcome to Simplesense!

Simplesense is an equal opportunity employer committed to a policy of merit-based employment. All employment decisions—including recruitment, hiring, promotion, compensation, benefits, training, and termination—are made based on individual qualifications, performance, and business needs. We strictly prohibit discrimination or harassment of any kind on the basis of protected characteristics as recognized by federal, state, or local law. As a U.S. government contractor, Simplesense complies with all applicable equal employment opportunity laws, Section 503 of the Rehabilitation Act, and the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). If you need a reasonable accommodation to complete the application or take part in the interview process, please contact People Operations at careers@simplesense.io.