Assistant Manager – Operations

Job Title: Assistant Manager – Operations Location: Chennai Job Summary The Assistant Manager – Operations will be responsible for overseeing end-to-end operational activities including procurement, logistics coordination, warehouse management, and team supervision. The role requires strong ownership, coordination with multiple stakeholders, and the ability to ensure timely and cost-effective order processing and dispatch. Key Responsibilities Operations & Order Management Plan and execute product purchase activities and vendor order placements Ensure complete ownership of order lifecycle from placement to dispatch Generate invoices and process orders accurately within timelines Verify and ensure all orders are properly dispatched without errors Logistics & Supply Chain Coordination Liaise with freight forwarders, logistics partners, and vehicle vendors Coordinate with Customs House Agents for smooth and timely clearance Manage and reduce import purchase costs through effective negotiation and planning Oversee shipment tracking and ensure on-time deliveries Warehouse & Inventory Management Handle complete warehouse operations including goods inward and outward Ensure proper barcode scanning for all incoming and outgoing goods Maintain accurate inventory records and stock control Oversee storage, safety, and organization of warehouse goods Documentation & Compliance Prepare shipping documents such as Commercial Invoices, AWB, and E-Way Bills Ensure compliance with logistics and transportation regulations Maintain proper documentation for all shipments and transactions Team & Performance Management Lead and manage a team of 10+ members Ensure daily productivity and operational efficiency of the team Handle labour management and allocate tasks effectively Take complete responsibility for team performance and KRA achievement Customer & E-commerce Coordination Respond to customer queries on e-commerce platforms promptly Coordinate with 3PL teams to ensure timely order fulfillment Monitor service levels and ensure customer satisfaction Eligibility Criteria Educational Qualification Any Graduate (Mandatory) Minimum 80% aggregate throughout academics preferred Experience Minimum 5 years of experience in: Logistics / Courier Services E-commerce Operations Warehouse Management Required Skills Strong knowledge of logistics operations and supply chain processes Proficiency in MS Excel (Mandatory) Experience in handling shipping documentation and compliance Good understanding of city/district zoning for logistics planning Strong vendor and stakeholder management skills Excellent coordination and problem-solving abilities Ability to manage multiple tasks under pressure