Lead Network Security Engineer

We are seeking an experienced Lead Network Security Engineer to provide technical leadership, operational oversight, and advanced support across enterprise network and security environments. This role requires a highly skilled professional who can lead incident response, drive service improvements, mentor engineers, and act as the primary technical escalation point for complex network and security challenges.

• Provide technical leadership and guidance across network and security operations.
• Act as the primary technical owner for assigned customer environments and managed services.
• Drive continual service improvement initiatives, operational excellence, and best practice adoption.
• Ensure service delivery consistently meets or exceeds agreed service level commitments and customer expectations.
• Mentor and support engineers through knowledge sharing, technical coaching, and skills development.

• Manage incidents, service requests, and problem tickets in accordance with Service Level Agreements (SLAs).
• Serve as the primary Level 3 escalation point for complex network and security incidents.
• Lead technical response efforts during major incidents and critical service outages.
• Drive root cause analysis and proactive problem management activities to reduce recurring issues.
• Participate in after-hours on-call support for priority and critical incidents when required.

• Build and maintain strong relationships with customers, technical teams, and internal stakeholders.
• Provide regular operational updates, service reviews, and technical communications to assigned accounts.
• Present operational reporting, service performance metrics, and improvement recommendations during customer review meetings.
• Demonstrate strong ownership and accountability for customer outcomes and service quality.

• Own and oversee preventative maintenance activities across network and security environments.
• Monitor infrastructure performance, security posture, and operational health.
• Identify opportunities for automation, optimization, and service enhancement.
• Ensure maintenance schedules, reporting, and operational documentation are maintained to a high standard.

• Lead the development and maintenance of technical documentation, operational procedures, and knowledge repositories.
• Ensure knowledge management practices are consistently maintained and improved.
• Contribute to technical standards, governance processes, and operational best practices.
• Support audit, compliance, and security governance activities where required.

• Extensive experience in enterprise networking and network security environments.
• Strong expertise in firewall technologies, network security, wireless networking, routing, switching, VPNs, and enterprise infrastructure.
• Proven experience leading technical teams and acting as a senior escalation point for critical incidents.

Candidates should hold current certifications in two or more of the following areas:

• Aruba Wireless Certifications
• Palo Alto Networks Certified Network Security Engineer (PCNSE)
• ITIL Certification (Essential)