INTL CX Ops Support Specialist - London

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody.

At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.

As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.

Role summary

SKIMS is seeking a proactive and detail-oriented CX Operations & Support Specialist, EMEA to support our growing EMEA business and help drive operational excellence across customer experience, fulfillment, logistics, retail support, and fraud prevention.

Based in London, this hybrid role (2–3 days in office per week) serves as a critical link between frontline customer support and the operational teams that power the customer journey. The Specialist will be responsible for investigating escalations, resolving complex operational issues, managing carrier and fulfillment exceptions, supporting fraud and claims processes, and partnering cross-functionally to improve the overall customer experience.

This role is ideal for someone who enjoys problem-solving, navigating ambiguity, and working across multiple teams and systems to identify root causes and drive resolution. As SKIMS continues to expand internationally, this position will play a key role in ensuring a seamless customer experience while supporting scalable operational processes across the EMEA region.

The successful candidate will combine strong analytical and organizational skills with a customer-first mindset and the ability to manage multiple priorities in a fast-paced, high-growth environment.