Senior Sales Associate

You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work. 

We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize or overlook. 

Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs. 

It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here.  

Senior Sales Associate

· Proven retail experience, preferably within skincare and/or aesthetics

· The ability to provide inspirational, authentic and personalized customer service

· While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable

· Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable

· Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

· Previous experience with retail point-of-sale software, Zenoti experience is a plus!

· Two (2) years of experience in Skin Care/Aesthetics or customer service preferred

· Prioritizes customer service and has exceptional communication skills

· Proficient in problem solving and finding creative solutions

· Must be able to create a comfortable atmosphere for clients and team members

· Attentive and a good listener

· Attention to detail in following company and safety protocol

· Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance

· Goal oriented and self-motivated to achieve and exceed company benchmarks for success

· Willing to learn and adapt to changes quickly

· Comfortable and respectful with conflict management with clients and team members

· Creating curated client experiences.

· Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients.

· Educating clients on the importance of the skin care protocols.

· Celebrating the success of the results our clients experience.

· Championing Skin Laundry’s mission and values and how our services and products achieve these goals.

· Effectively coordinating, scheduling, and rescheduling recurring and future clients.

· Consistently seeking, obtaining, and converting new clients.

Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact PeopleTeam@SkinLaundry.com

· Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business. Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.

· Strong communication skills, ability to multitask, and comfortability with computer/clinic systems.

· Establishes and maintains effective client retention processes. Establishes and maintains effective client retention processes.

· Understand and utilize company reports to leverage business and share insights on best practices for performance. Understand and utilize company reports to leverage business and share insights on best practices for performance.

· Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging.

· Respect and support all team members individuality & provide an inclusive environment. Respect and support all team members individuality & provide an inclusive environment.

· Understand opportunities and support the team to meet personal & clinic goals.

· Maintain organizational relationships.

Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry, including unsolicited resumes sent to a Skin Laundry mailing address, fax machine or email address, directly to Skin Laundry employees, or to Skin Laundry’s resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.