Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.
While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world’s most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that’s doing something different.
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The Client Services team at Skydance Animation is part of Information Technology and is responsible for front-line triage and support of user-facing technology including laptops, workstations, telephones, email, collaboration tools, software licenses, connectivity, and video conferencing. Client Services also triages issues in physical studio spaces, including conference rooms, screening and review rooms, and reception areas. An ideal candidate for this role has experience troubleshooting software and hardware issues on multiple operating systems, possess excellent communication skills, and is a highly collaborative team player.
This position will be based full-time in Stamford, Connecticut.
Be the first point of contact for technology and room related issues that arise within the studio
Establish and maintain high quality interpersonal relationships with production and studio staff
Lead general office operations and employee workplace experience, including managing room bookings and meeting preparation, mail, office supply snack inventory and ordering, office safety, etc.
Coordinate with building management for maintenance, repair, janitorial, parking, and other service requests
Continuously improve the process and communication around support events in collaboration with the IT Client Services Supervisor
Effectively communicate support load, areas of knowledge assistance, and competing or conflicting priorities to the IT Client Services Supervisor
Maintain select user-facing core technology systems and services within the environment
Collaborate with Production and Production Technology teams to seamlessly handoff user-requests that are outside the scope of IT
Organize technology asset inventory, new user setups, and software licensing
Support desktop operating systems including MS Windows, Mac OSX, and Linux and related utilities, i.e. anti-virus and backup tools
Support various software applications including Microsoft Office, Adobe Creative Cloud and Zoom
Support various cloud applications including Google gSuite, Office365, and Atlassian products
Partner with Technical Directors to support animation-specific SaaS tools such as Autodesk Shotgrid sand SyncSketch
Manage accounts and permissions on internal and cloud systems, including on-premises network storage, identity management, and VPN
Assist with new employee on-boarding, including access cards, parking, and SWAG
2+ years of experience in IT support of non-technical users
1+ years of experience in an enterprise-level technology environment
Experience in customer service, facilities, and/or operations, a plus
Demonstrated ability to manage multiple competing priorities
Demonstrated ability to positively and professionally interact with potentially confused or frustrated users
Excellent communication skills in dealing with both technical and artistic groups
Proven experience administering Mac OSX, MS Windows & Linux
Ability to tenaciously solve unfamiliar problems
Experience supporting Linux workstations, a plus
Experience with Adobe Creative Cloud, Autodesk products, Zoom, Google gSuite, Office365, Avid, Foundry Flix, and Animation/VFX applications, a plus
Experience in the Visual Effects, Animation, or media and entertainment industries, a plus
Experience with collaborative media environments, video conference, multi-site media-review systems, or screening rooms, a plus
Connecticut / New York / New Jersey · Connecticut · New JerseyFull Timemid
