Red Switch Operator

SkyePoint Decisions is seeking a Red Switch Operator to support a Department of State (DOS) customer. 

This is a network specialist position, providing secure telecommunication support over the Multi-level Secure Voice network, formerly the Defense Red Switch Network (DRSN), to DoS personnel.  Support personnel will assist in establishing and maintaining secure voice calls and teleconferences, as well as fulfilling conference management functions.  Secure telecommunication support is provided on a 24x7 basis. 

• →Assist in building conferences on the secure voice system with multiple participants in CONUS, OCONUS, and other government agencies.
• →Assist State Operations in establishing secure voice communications or the transmission of secure data to traveling DoS personnel.
• →Establish, test, and monitor secure communications with aircraft.

• Bachelor degree and five (5) years or more of experience.
• Associates degree in a computer science related discipline.
• 2-3 years telecommunication support experience.
• Experienced with placing and managing calls using STE, vIPer, and VoSIP.
• Experienced with establishing conference calls between users on disparate systems such as vIPer and STE.
• Able to handle moderately complex assignments with little supervision and to determine methods to accomplish assigned tasks.
• Excellent communication and interpersonal skills.
• Candidate must be a US Citizen and possess a current US “Top Secret” security clearance.
• Candidate must be qualified for a TS/SCI clearance and have held an SCI clearance within the past 3 years.

• ITIL ® Foundation certification.
• Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs) preferred.

• At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.
• Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
• Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
• Flexible Work Environment

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

SkyePoint Decisions is a participating E-Verify Employer. 

U.S. Citizenship is required for most positions.

Equal Opportunity Employer/Veterans/Disabled.

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