Senior/Staff/Principal Content Designer (ACF)

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters.

At Skylight, content designers work on cross-functional teams to strategize and advocate for user-centered content practices, plain language, and inclusivity, all while delivering on business objectives. The work can range from a standalone piece of content, to supporting an end-to-end service journey. Content designers also help design content governance strategies and workflows in a user-centered context.

In this role, you'll hit the ground running in a fast-moving, cross-functional environment — coordinating immediately with researchers, designers, engineers, and government stakeholders to deliver against an ambitious vision from day one. This role sits at the intersection of product strategy, change management, enablement, and service delivery, and demands someone who can orient quickly, build trust across teams, and ensure new digital capabilities are not only built, but understood, usable, and sustained.

• →Improve government services by tailoring pertinent information to the needs of their users
• →Research, edit, write, and organize content describing government programs and initiatives
• →Write clear, usable, and accessible text in plain language
• →Set the tone for content and develop a unified voice 
• →Write UX copy (e.g., user interface copy, microcopy, error messaging, notifications, in-product copy) for government applications
• →Test content with users and make adjustments based on user feedback
• →Offer recommendations on how to deliver a consistent, sustainable and standards-driven content strategy across projects, services, and products
• →Plan and facilitate content strategy workshops and brainstorming sessions

• Able to advocate for the value of a content-driven approach through actions such as training and guiding your team and stakeholders on content design best practices
• Can think strategically about the role of content, including how it impacts the overall business and how users experience a product or service
• Able to take an evidence-based, decision-making approach to content design through actions such as testing your hypotheses with users
• Able to apply best practices for writing user-centered content, from producing microcopy to defining content standards and style guidelines
• Possess or able to acquire basic tech skills, such as editing website content directly using markup languages (e.g., HTML)
• Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
• Passionate about creating better public outcomes through great government services
• A mindset and work approach that aligns with our core values
• Ability to travel for work from time to time

• Prior experience working in the civic tech space
• Experience working in a remote-team environment

Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
• You must be legally authorized to work in the U.S. now and in the future without sponsorship.
• As a government contractor, you may be required to obtain a public trust or security clearance.
• You may be required to complete a company background check successfully.
• Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.

This is a full-time, exempt position.

This is a fully remote position.

We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a Content Designer at Skylight, the current salary ranges are as follows:

• Associate Content Designer: $90,000–$125,000
• Content Designer I: $120,000–$140,000
• Content Designer II: $135,000–$160,000
• Senior Content Designer: $150,000–$185,000
• Staff Content Designer: $170,000–$203,000
• Principal Content Designer: $180,000–$230,000

We want you to have a great interview experience with us! Here are some tips to help you prepare for a successful interview:

• Please include a portfolio of 1–2 work samples with your application. Your portfolio can be anything from a writing excerpt to a website to a slide deck — whatever best showcases your work. We suggest choosing work samples that highlight your skills and experience in relation to the qualifications outlined in the job posting. Unless specified in the job requirements, your portfolio doesn’t need to be tied to any particular industry or field — just select samples that best represent your expertise. To ensure we can review your application promptly, please remove any access passwords on your portfolio or provide access details.
• Visit our join page to learn more about how our interview process works.
• Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them.
• If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital.

We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.