Contact Center Supervisor

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

• →Lead, coach, and develop a team of representatives to drive performance and service excellence
• →Monitor team productivity, call metrics, and performance trends to improve outcomes
• →Support escalations and complex issues while ensuring high-quality resolutions
• →Oversee scheduling, timekeeping, and adherence to workforce expectations
• →Identify and implement process improvements using data and interaction analytics
• →Ensure compliance with data accuracy, policy structure, and regulatory standards

• High school diploma required
• 3+ years of leadership experience in a high-volume contact center 
• 1+ year of experience in P&C insurance
• Experience with Five9, Power BI, and Guidewire
• Active 20-44 insurance license
• Strong leadership, analytical, and organizational skills
• Ability to thrive in a fast-paced, metrics-driven environment
• Desire to live Slide’s Core Values.