Senior Technology Support Manager

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

Education, Experience, and Licensing: 

• →Bachelor’s degree in information technology, Computer Science, or related field, or High School diploma and equivalent relevant work experience.
• →10+ years of progressive IT support or operations experience supporting desktop hardware/software in enterprise LAN/WAN environments.
• →4+ years of people management experience in a regulated or complex enterprise environment.
• →Hands-on experience supporting Microsoft 365 (Teams, SharePoint, Word, Excel, Outlook, PowerPoint).

Qualifications/Skills and Competencies:

• →Strong knowledge of service desk operations & ITIL practices, endpoint management, identity & access management, collaboration tools, and IT General Controls and SOX compliance.
• →Expert level user of all Microsoft 365 products.
• →Advanced expertise with ticketing and service management platforms.
• →Familiarity with cybersecurity concepts related to endpoints and user access.
• →Proven ability to lead through change and scale operations.
• →Strong communication skills with technical and non-technical stakeholders
• →Ability to balance user experience with security, compliance, and cost discipline.
• →Comfortable adjusting to shifting priorities, urgent incidents, and evolving business needs.
• →Strong planning, time management, and resource allocation skills.
• →Proven ability to prioritize tasks under pressure and meet deadlines without escalation.
• →Committed to excellent service; able to lead by example in customer-facing interactions.
• →Desire to live Slide's Core Values.