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Smart Working Solutions25d ago

AI Engineer - ElevenLabs (Remote, Contractual) [HR178]

IndiaIndiaRemoteContractual | Remotemid
Machine Learning EngineerData
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Overview

About Smart WorkingAt Smart Working, we believe your job should not only look right on paper but also feel right every day.

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Machine Learning EngineerData

About the Role

~1 min read

We are seeking a Senior ElevenLabs Solutions Engineer / Voice AI Integration SME to take ownership of our Voice AI architecture and help evolve existing ElevenLabs deployments into a scalable, reliable, and best-practice-driven platform. You will act as the primary Voice AI subject matter expert, responsible for assessing current implementations, identifying improvement opportunities, and establishing standards that support future growth.

In this role, you will work closely with Product, Operations, and Engineering teams to optimize agent performance, improve conversational quality and reliability, and design integrations between Voice AI workflows and business systems. A key focus will be building middleware solutions and delivering calendar booking integrations to enhance automation and customer interactions. The ideal candidate will be comfortable balancing strategic design with practical implementation while driving operational excellence across the Voice AI ecosystem.

  • Assess the current ElevenLabs environment and identify gaps, inefficiencies, and scalability issues.
  • Define and implement best-practice architecture and operational standards across call agent configuration, estate management, reporting, and operational visibility.
  • Plan and execute migration activities towards an improved target-state architecture.
  • Optimise and stabilise AI voice workflows, integrations, and automation processes.
  • Identify and implement suitable middleware solutions for client integrations and operational workflows.
  • Create technical blueprints, SOPs, and operational documentation.
  • Improve platform reliability, maintainability, and operational efficiency.
  • Strong hands-on experience with ElevenLabs in production environments, including agent configuration, optimization, troubleshooting, and best-practice implementation.
  • Proven expertise in Voice AI solution architecture, conversational AI design, and scalable system development.
  • Strong experience building middleware, APIs, webhooks, and integration layers using Node.js, Python, or similar technologies.
  • Experience integrating Voice AI solutions with business systems, scheduling platforms, and enterprise applications.
  • Proven ability to troubleshoot and optimize production Voice AI systems, including latency, reliability, fallback handling, monitoring, root-cause analysis, and performance improvements.
  • Experience defining and implementing technical standards, deployment frameworks, and operational best practices.
  • Ability to assess existing Voice AI implementations, identify improvement opportunities, and deliver scalable technical solutions.
  • Strong problem-solving and analytical skills with experience supporting and improving production-grade systems.
  • Excellent communication and stakeholder management skills, with the ability to collaborate effectively across technical and non-technical teams.
  • Comfortable operating as a senior SME with high ownership, minimal supervision, and a focus on long-term maintainability and operational stability.
  • Experience with telephony and contact centre platforms such as Genesys, Twilio, Amazon Connect, Five9, SIP, or WebRTC.
  • Experience integrating Voice AI solutions with CRM platforms such as Salesforce, Zendesk, Freshdesk, or HubSpot.
  • Experience working within enterprise application environments, preferably with .NET-based systems and business platform integrations.
  • Familiarity with cloud platforms such as Azure, AWS, or Google Cloud Platform.
  • Experience with automation and workflow platforms such as N8N, Make, or Zapier.
  • Experience creating technical documentation, SOPs, and technical standards.
  • Previous experience as a Technical Lead or Solution Architect.
  • Exposure to alternative Voice AI platforms such as Retell AI, Vapi, Bland AI, or Cognigy.
  • Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)
  • No Weekend Work: Real work-life balance, not just words
  • Support That Matters: Mentorship, community, and forums where ideas are shared
  • True Belonging: A long-term career where your contributions are valued

    • At Smart Working, you’ll never be just another remote hire.

    Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.

    If that sounds like your kind of place, we’d love to hear your story. 

    Location & Eligibility

    Where is the job
    India
    Remote within one country
    Who can apply
    IN

    Listing Details

    Posted
    May 27, 2026
    First seen
    May 27, 2026
    Last seen
    June 20, 2026

    Posting Health

    Days active
    18
    Repost count
    0
    Trust Level
    37%
    Scored at
    June 15, 2026

    Signal breakdown

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    AI Engineer - ElevenLabs (Remote, Contractual) [HR178]
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