Ecommerce Administrator

Location: 2 Lacselles Road, Meadowbrook, Edenvale.
Hours: 08:00 - 17:00 weekdays.
Reporting to: Key Account Executive

About SMD Technologies:
Are you ready to join the fastest growing developer of brands in South Africa? With hundreds of consumer brands from Volkano, Sony, Rocka, Eiger and more, SMD Technologies is home to huge audio and incredible staff.

We have a young and vibey office space, with heaps of staff spoils and the best coffee in SA, all designed to make you want to love working here.

The Administrator – Online Team will provide high-level administrative support to the online department, ensuring smooth coordination of daily operations, processes, and reporting. This role is ideal for someone who is detail-oriented, highly organized, and experienced in managing administrative duties within a fast-paced/digital or eCommerce environment.

Administrative Support:
Provide high-level admin support to the Online Team including eCommerce, digital marketing, and online sales functions.
Manage team calendars, schedule meetings, and prepare agendas and minutes.
Coordinate online team documents, reports, and files ensuring version control and accuracy.

Operational Coordination:
Monitor and update key trackers, schedules, and process flows related to online promotions, campaigns, stock levels, and product listings.
Liaise with internal departments (e.g., warehouse, finance, design, IT) to ensure alignment on online activities.
Track and follow up on deliverables and tasks assigned across the team.

Reporting & Data:
Pull weekly reports and assist with data entry, analysis, and preparation of presentations.
Ensure accuracy of product, pricing, and stock information for online listings.

Process Improvement:
Identify gaps in administrative processes and suggest improvements to streamline operations.
Implement efficient digital filing and organizational systems.

Communication & Liaison:
Act as the first point of contact for administrative queries within the Online Team.
Communicate with external vendors, suppliers, or service providers as needed.

Establish SLAs with internal stakeholders and external vendors.
Monitor SLA performance and take corrective actions as needed to ensure compliance and customer satisfaction.
Conduct regular SLA reviews and updates to align with business objectives.

Key Requirements:
Proven experience in administration, SLA , or similar role, preferably in sales/online/retail.
Strong organizational skills with the ability to manage multiple priorities.
Excellent communication and interpersonal skills.
Sound knowledge of administrative processes.
Bachelor’s degree in Business Administration, Management, or a related field (beneficial).
Experience with administrative software and tools.

Why work for SMD Technologies?
We have fun and love what we do. Enjoy snack days, a weekly staff lunch, all the coffee you can drink, team breakaways, opportunities to grow and improve your knowledge, and an employee wellness programme!

Real projects, real experience, and real opportunities to shine!

SMD Technologies is an equal opportunity employer and is committed to the principles of employment equity. In accordance with the Company’s Employment Equity Plan and the requirements of the Employment Equity Act, preference may be given to suitably qualified candidates from designated groups. Applications from persons with disabilities are encouraged.