Integrated Care Manager

FT Integrated Care Manager Status:                                  Full-time, PermanentLocation:                             London, ONHours:                                  35 hours per weekSalary:                                  $93,928 – $117,410 per yearPaid Time Off:                   3 weeks’ vacation, 1 week Management Compensation                                                   for Overtime (MCO), 12 health days, 3 personal days, 5                                                              spiritual/cultural development days, professional                                                            development opportunities and your birthday off            Benefits:                              Comprehensive health, dental, life insurance and morePension:                              HOOPP (defined benefit pension plan)Posting Date:                     May 15, 2026Application Deadline:    May 29, 2026   About SOAHAC Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multi-service Indigenous health and wellness organization. We provide wholistic, culturally grounded care by integrating traditional Indigenous healing and western health practices to support balance and wellness for individuals, families and communities.   SOAHAC’s London site serves First Nations (on- and off-reserve), Inuit and Métis peoples in  and around the City of London. SOAHAC provides culturally safe, trauma-informed, relationship-based care that supports balance across the physical, mental, emotional and spiritual aspects of wellness. We work in partnership with Indigenous communities, Elders, Traditional Healers, Knowledge Keepers and interdisciplinary care teams to strengthen wellness, belonging and self-determination.   Position Summary Reporting to the Senior Manager, Client Care, the Integrated Care Manager provides leadership within an Indigenous led, wholistic model of care.   This role supports day-to-day operations, team development and coordination of interdisciplinary health and wellness services at SOAHAC’s London site. The Integrated Care Manager works closely with Traditional Healing teams, physicians, nurse practitioners, mental health and addictions workers, allied health professionals and community partners to support integrated care pathways grounded in cultural safety, relational practice and Indigenous wellness approaches.   The successful candidate will demonstrate strong relational leadership and the ability to support collaborative practice within a multicultural environment serving Indigenous communities. This role requires a balance of operational leadership, people leadership, cultural humility and systems coordination to ensure services remain accessible, responsive, trauma-informed and aligned with SOAHAC’s Indigenous-led integrated care framework. The Integrated Care Manager contributes to building a respectful organizational culture that honours Indigenous knowledge systems, supports staff wellness and accountability and strengthens wholistic care outcomes for clients, families and communities.   Responsibilities Provide operational and relational leadership for an inter-professional, multi-cultural health care and wellness team within an Indigenous led, wholistic integrated care model. Support respectful and effective integration across Traditional Healing, Primary Care, Mental Health and Addictions, Social Work, Allied Health, community wellness and outreach services Foster strong interdisciplinary relationships grounded in cultural safety, humility, accountability and Two-Eyed Seeing principles Support staff in delivering trauma-informed, relationship-based care that honours Indigenous identities, lived experiences and healing journeys Work collaboratively with Traditional Healers, Elders, Knowledge Keepers and clinical teams to support culturally grounded wellness planning and integrated client care Support workforce development, onboarding, mentorship, coaching and performance management in alignment with SOAHAC’s values and leadership expectations Promote healthy team functioning through respectful communication, collaborative problem-solving and restorative approaches to conflict resolution Support operational planning, staffing coordination, scheduling practices and service accessibility to ensure timely and equitable care Monitor service trends and participate in quality improvement activities that strengthen client experience, integrated care outcomes and culturally grounded practice Support organizational learning and continuous improvement related to Indigenous cultural safety, anti-racism and integrated wholistic care Ensure organizational policies, health and safety practices, privacy requirements and professional standards are maintained Participate in community relationship-building and organizational initiatives that advance Indigenous health equity and self-determination   Qualifications & Experience Post-secondary education in healthcare, leadership, public administration, business, or a related field (or equivalent combination of education and experience) Minimum five (5) years of progressive leadership experience within community health, Indigenous health, primary care, mental health, or integrated wellness environments Demonstrated ability to lead interdisciplinary teams within collaborative and relationship-based care environments Strong understanding of primary care operations, service access and integrated care delivery models Experience with access improvement, panel management, or primary care scheduling models is considered an asset Experience working respectfully with First Nations, Inuit and Métis peoples, communities, organizations and Traditional Healing teams Understanding of Indigenous determinants of health, intergenerational trauma, colonial impacts and culturally safe care practices Knowledge of Indigenous wholistic wellness approaches and experience supporting integrated care models that include Traditional Healing and western clinical services Demonstrated commitment to cultural humility, reflective practice and ongoing learning Strong relational leadership, communication, facilitation and conflict resolution skills. Support psychologically safe, culturally respectful and wellness-oriented team environments. Experience managing competing priorities and supporting organizational change, team wellness and collaborative problem-solving Proficiency with Microsoft Office and electronic medical record systems Valid driver’s license, reliable vehicle and ability to travel within the London region, as well as occasionally to other SOAHAC sites or provincially Satisfactory and current Police Record Check is required Up-to-date immunization documentation in accordance with organizational requirements   Leaders at SOAHAC are expected to model relational accountability, humility, collaboration and respect in all interactions with staff, clients, communities and partners.   This position may include additional responsibilities as required to support organizational priorities.   SOAHAC values diversity and is an equal opportunity employer. Hiring preference will be given to qualified Indigenous applicants (please self-identify). SOAHAC is committed to providing accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please advise Human Resources.     To Apply:Please submit your resume and cover letter through the link below:   Integrated Care Manager | Dayforce Jobs   Learn more about SOAHAC at: www.soahac.on.ca   Please note that our applicant tracking system may use automated tools, including artificial intelligence (AI), to support aspects of the recruitment process. All hiring decisions are made by our team.