Junior Technical Support Specialist

Place of work: Zagreb Office (on-site)

ABOUT SOFASCORE

Sofascore is a sports-tech company created with one goal in mind – giving sports enthusiasts a deeper understanding of the game. 

Our platform is the leading provider of advanced sports insights. From the biggest derbies to amateur matches, every game counts - that’s why we have the largest data coverage with 20,000+ tournaments across 25 sports. This comes easy with Torneo, our very own tournament management software for lower leagues.

The global recognition of the Sofascore Rating, along with the Player of the Season award for the highest-rated players, positioned us as the authority in evaluating player performance.

The Sofascore team counts more than 300 experts in 20 teams, primarily playing at our home court in Croatia, but we also have talents showing their skills worldwide.

More about the company /// More about the platform

ABOUT THE ROLE

As a Junior Technical Support Specialist, you will be responsible for responding to customer inquiries and delegating reported issues (bugs). Your main task will be to identify and report errors in the application and on the website. This includes addressing simpler issues directly or—if the problems are more complex—prioritizing them, attempting to identify their source, and contacting the appropriate team to resolve them.

Reports received via email are entered into the internal ticket management system. In other cases, it may be necessary to contact an external data provider or, if possible, resolve the issue directly. In addition, you will test our apps and website, edit sports data, and provide support to our customers by clarifying functionalities.

Your tasks and responsibilities 

• User support
• Identifying customer needs and assisting them in using specific features
• Prioritizing and delegating reported issues
• Testing new functionalities in the application and on the website
• Editing sports data
• Evaluating and generating new ideas to improve services
• Working hours are organized in two shifts (07:00 - 15:00, 15:00 - 23:00), from Monday to Sunday. Each employee works five days a week according to a predefined schedule, with at least one weekend day included.

What you bring to the team

• At least six months of relevant experience in technical/customer support roles (student or full-time)
• Strong knowledge of sports – your friends say you're a true sports fan :)
• Advanced proficiency in written and spoken English
• Excellent communication and problem-solving skills
• Strong analytical thinking and ability to learn quickly
• High level of self-organization and multitasking skills
• Tech-savvy, with a strong interest in using technology for problem solving

What we offer 

• Freedom to organize your workday and schedule in a flexible way
• A generous education budget and opportunities to attend international conferences and workshops
• Top-notch equipment (laptop, smartphone budget, ergonomic office chairs, and height-adjustable desks)
• Annual paid general medical check-up
• Family benefits package
• Sofascore Canteen (lunch options) 
• Sofascore Bar (coffee and drinks on us)
• Additional benefits communicated throughout the selection process
  

Sounds good? It gets even better.

Send us your CV in English or Croatian. Applications in other languages will not be considered. 

Looking forward to hearing from you. Let’s get the ball rolling! 🔥