Head of Standards & Service - Soho Farmhouse

The Head of Standards & Service is responsible for defining, embedding and maintaining exceptional service standards across the Club. Acting as the guardian of the brand, this role ensures every member and guest receives a consistently outstanding experience by developing operational leaders, coaching teams and driving operational excellence

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

• Own and continually evolve the Club's service standards.
• Ensure consistent delivery of luxury hospitality across all member-facing areas.
• Conduct regular operational and service audits.
• Drive continuous improvement in member experience.

• Develop and implement Standard Operating Procedures.
• Ensure consistency in presentation, grooming and operational execution.
• Monitor quality assurance and compliance.

• Coach Club Managers and Restaurant Managers.
• Develop leadership capability within operational teams.
• Identify training needs and implement development programmes.
• Build a culture of accountability and service excellence.

• Monitor guest feedback, mystery diner results and service trends.
• Lead service recovery initiatives.
• Drive improvements in member satisfaction.

• Partner with the Assistant General Manager and department leaders to embed standards throughout the business.
• Support operational change initiatives.

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously