Floor Manager - Soho Farmhouse Ibiza

Soho Farmhouse Ibiza…

Set in a working olive grove, Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.

The Role… 

As Floor Manager at Soho House, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food & beverage offerings. Demonstrating a professional approach towards our  employees and Members, you are responsible for the day-to-day operations of the club, any associated events in the club and including the member and guest experience. 

Main Duties…

• Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
• Ensuring that members and guests have a great experience and resolving any issues before they depart
• Ordering and purchasing of products for the Club
• Coordinate and operate the POS system and ensure all items are updated as necessary
• Be available for all staff for any requests and problems and pro-active in problem solving
• To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
• Work with other departments to ensure that the department runs efficiently
• Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees
• Ensure employee compliance with company standards and policies and external regulations
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
• Maintain the highest level of appearance at all times
• Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time

What we are looking for...

• Up to 3-5 years’ experience in a busy hospitality venue within a Floor Management capacity
• Innovator and influencer with previous experience managing F&B operations
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details
• Excellent customer service
• Fluent in English and Spanish
• Organised and reliable
• Ability to work and maximize relationships within a diverse team
• Computer literacy within Opera, Micros and Adaco advantageous

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers .