Hotel Greeter - Soho Beach House Miami

At Soho House the Greeters values the safety of all members, guests, and staff and ensures the Soho House experience is not compromised. It is a crucial aspect of this role to monitor site activity throughout the premises and be well-versed in local laws and regulations that support the daily functions of a high-volume members club, hotel, spa, gym, beach/pool, food and beverage operations.

A successful Greeter will be dependable, proactive, punctual, and always remains professional and approachable.  You will have a strong attention to detail, follow through, as well as the ability to multitask and prioritize needs while maintaining composure, focused and achieving deliverable goals.

• Greets and directs all members/guests with open arms and in a hospitable manner
• Build relationships with members/guests and communicate any red flags and positive feedback for management to assess
• Ensure any guest related concerns are addressed and action items have been set and a manager is notified
• Influence a fun and positive atmosphere by being approachable and professional
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; preventing trespassers
• Ensure events and House experiences maintain the Soho House experience but are also safe, secure, and meet local standards
• Maintain a clean, sanitary, and safe work environment
• Controls traffic flow by directing foot traffic
• Maintains organization's stability and reputation by complying with legal requirements

• Experience in customer service focused role preferred
• Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detailed oriented, articulate and the ability to multi-task in a high-volume and demanding work environment
• An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis, but is mandatory when needed
• Friendly and approachable as well as proven written and oral communication skills
• Ability to work effectively under time constraints and deadlines
• Emotional control and professionalism

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.